JESSICA G. JOHNSON
Belleville
Summary
Dependable and motivated professional with a solid foundation in medical reception and terminology, dedicated to driving organizational success. Holds a certificate in medical assisting, encompassing both clinical and clerical skills, demonstrating a commitment to excellence in patient care and administrative support. Proficient in NexGen software and familiar with Epic EMR, prepared to contribute effectively to a dynamic healthcare team while continuously expanding skill sets.
Overview
6
6
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
04.2024 - 09.2025
- Assisted patients with check-in and check-out processes. Collected co-pays efficiently. Scheduled appointments and verified insurance information accurately.
- Facilitated communication with third-party payers, including workers' compensation and auto insurance companies, to secure visit authorizations.
- Executed acquisition and scanning of essential paperwork for visits, including referrals, scripts, and authorizations.
- Performed essential duties to maintain seamless functionality of front office activities.
- Assisted patients in performing exercises to enhance mobility and strength. Maintained cleanliness of equipment to ensure a safe environment for all users.
Medical Receptionist
Pinnacle Dermatology
05.2023 - 04.2024
- Facilitated patient check-in and check-out processes, ensuring accurate collection of co-pays and verification of insurance eligibility.
- Managed high call volume and efficiently directed messages to appropriate providers or medical assistants.
- Organized and managed appointment scheduling and referral processes.
- Facilitated accurate and prompt integration of scanned faxes and lab reports into patient records to enhance data accessibility.
- Fulfilled additional responsibilities as requested to enhance operational efficiency.
Medical Receptionist
Dermatology Specialists of Ann Arbor
11.2022 - 05.2023
- Facilitated patient check-in and check-out processes while managing phone inquiries.
- Executed timely and efficient management of tasks, including sending and receiving communications, scanning faxes, and integrating lab results into patient charts.
- Fulfilled additional responsibilities as needed to enhance operational efficiency.
Medical Receptionist
IHA/Trinity Health
03.2020 - 11.2022
- Facilitated patient appointment scheduling and referral processes through telephone and in-person interactions.
- Facilitated patient check-in and check-out processes while managing incoming calls.
- Outlined key topics and objectives for monthly meetings to drive focused and productive conversations.
- Cleaned and organized patient rooms. Assisted in rooming patients and recording vital signs.
- Organized and integrated scanned documents and lab results into patient charts.
- Performed additional tasks as required to support team objectives.
Education
Certification - Medical Assistant
Phelobotomy Career Training Center
Garden City10.2019
Associate of Arts - General Studies
Wayne County Community College
Belleville, MI05-2014
Skills
- Strong understanding of medical terminology
- Flexibility in changing situations
- Proficient in computer applications
- Service-oriented mindset
- Strong organizational abilities
- Detail-oriented
- Understanding of healthcare systems
- Patient confidentiality management
- Appointment scheduling expertise
- Attentive listener
LANGUAGE
English
Fluent
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
04.2024 - 09.2025
Medical Receptionist
Pinnacle Dermatology
05.2023 - 04.2024
Medical Receptionist
Dermatology Specialists of Ann Arbor
11.2022 - 05.2023
Medical Receptionist
IHA/Trinity Health
03.2020 - 11.2022
Certification - Medical Assistant
Phelobotomy Career Training Center
Associate of Arts - General Studies
Wayne County Community College