Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Gladney
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Jessica Gladney

Troy,MO

Work Preference

Desired Job Title

compliance AML Intermediate AnalystExecutive Response Unit Account InvestigatorINVESTOR REPORTING SPECIALIST

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Troy, MO, USWentzville, MOLake Saint Louis, MOO'Fallon, MOCity of Saint Peters, MO
Open to relocation: No

Minimum Desired Compensation

$30/hr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchTeam Building / Company RetreatsPersonal development programsCareer advancementStock Options / Equity / Profit Sharing

Summary

Quality and Compliance Analyst with a strong track record of conducting thorough quality reviews and validating processes to ensure regulatory adherence. Leveraging data analysis to drive continuous improvement initiatives, resulting in enhanced operational quality and efficiency. Proven success in training and mentoring team members to uphold high-quality standards.

Overview

17
17
years of professional experience

Work History

compliance AML Intermediate Analyst

Citibank, N.A.
08.2017 - 06.2026
  • Performed detailed quality assurance reviews of customer records to ensure adherence to policies, procedures, and regulatory requirements.
  • Tested and validated documentation accuracy while identifying defects, gaps, and process improvement opportunities.
  • Participated in root cause analysis and developed remediation plans to enhance operational quality and efficiency.
  • Collaborated with business partners and subject matter experts to resolve issues and maintain quality standards.
  • Researched issues, documented findings, and communicated actionable insights to management and stakeholders.
  • Analysed reporting data and monitored trends to support decision-making and continuous improvement initiatives.
  • Provided training and guidance to team members on systems, procedures, and reporting methodologies.
  • Served as Subject Matter Expert for Nexidia/NICE systems and reporting processes.
  • Designed and implemented reporting solutions used by multiple teams.

Executive Response Unit Account Investigator

CITIMORTGAGE, N.A.
12.2010 - 08.2017
  • Oversaw daily operations of various government websites to research consumer concerns and provide assistance to clients.
  • Monitored Government Websites which included the Consumer Financial Protection Bureau, Office of Comptroller of the Currency, Better Business Bureau, Attorney General Office for each individual State and any Congressional offices.
  • Reviewed incoming customer inquiries addressed to executives, opening cases for thorough investigation by case researchers.
  • Initiated case openings promptly in accordance with regulatory guidelines, ensuring adherence to compliance standards.
  • Utilized computer programs to investigate complex case information not provided.
  • Generated daily reports for management and other lines of business to ensure compliance with procedures and guidelines.
  • Served as subject matter expert for the Consumer Financial Protection Bureau, Office of Comptroller of the Currency, and Better Business Bureau sites, providing insights and guidance on regulatory matters.
  • Provided feedback to analysts to enhance their analytical skills and improve case review processes.
  • Assisted peers with questions to help them develop their knowledge within the department.

INVESTOR REPORTING SPECIALIST

CITIMORTGAGE, N.A.
01.2009 - 12.2010
  • Calculated and completed all financial transactions to investors in a timely manner.
  • Reconciled loans sold to Fannie Mae as a Reporting Specialist.
  • Monitored and reported findings in out of balance accounts, addressing transaction discrepancies effectively.
  • Analysed and researched out of balance conditions to identify root causes.
  • Implemented reporting systems to organize and track loan balances and transaction history for improved accuracy.
  • Incorporated frequent process revisions and created new processes.

Education

Associate’s degree - Business Administrative

St. Charles Community College

Skills

  • Quality Assurance
  • Quality Control
  • Testing
  • Validation
  • Compliance Review
  • Reporting
  • Documentation
  • Requirements Verification
  • Root Cause Analysis
  • Risk Review
  • Statistical analysis
  • Investigation
  • Organizational Process Improvement
  • Cross-Functional Collaboration
  • Problem Solving
  • Attention to Detail

Timeline

compliance AML Intermediate Analyst

Citibank, N.A.
08.2017 - 06.2026

Executive Response Unit Account Investigator

CITIMORTGAGE, N.A.
12.2010 - 08.2017

INVESTOR REPORTING SPECIALIST

CITIMORTGAGE, N.A.
01.2009 - 12.2010

Associate’s degree - Business Administrative

St. Charles Community College

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Jessica Gladney