Jessica Glennon
Syracuse,NY
Summary
Dynamic leader with a proven track record at Planet Fitness, adept in operations management and team building. Excelled in enhancing efficiency, fostering employee satisfaction, and driving financial stability. Skilled in recruitment and marketing, with a knack for mentoring teams to exceed goals. Achievements include streamlining operations and spearheading large-scale events, showcasing a blend of strategic vision and interpersonal skills.
Overview
2023
2023
years of professional experience
Work History
General Manager
Planet Fitness
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Moe’s SW Grill
08.2019 - 06.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Practical Nursing - Practical Nursing
Ocm Boces
Liverpool, NY07.2008
Diploma -
CNS High School
Cicero, NY06.2004
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Customer Relations
- Employee Scheduling
- P&L Management
- Schedule Management
- Consistently meet goals
- Performance Evaluations
- Purchasing
- Recruitment
- Troubleshooting expertise
- Marketing
- Loss Prevention
Timeline
General Manager
Moe’s SW Grill
08.2019 - 06.2022
General Manager
Planet Fitness
Practical Nursing - Practical Nursing
Ocm Boces
Diploma -
CNS High School