Jessica Glovier

Providing administrative supervision of multiple teams including union employees

Maintain effective communication with the facility staff through formal and informal visits

Ensures assigned facilities maintain compliance with all regulations. Actively participates in all aspects of the survey process

Participates in Council of Quality Leadership certification and Personal Outcome Measurements by becoming an interviewer and completing interviews

Actively participate on agency committees, public meetings, conferences, and in community activities.

Ensures departmental adherence to agency-wide policies and procedures, as well as, policies outlined in the collective bargaining agreement between TRC and TRUCEA

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Enhanced customer satisfaction by efficiently addressing and resolving issues.
• Maintained accurate records and full compliance with State regulations and agency guidelines.

• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized client environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Increased client motivation by developing engaging lesson plans that catered to various learning styles.
• Optimized day-to-day instruction to align educational strategies with agency best practices.