JESSICA GLYNN
Administrative Assistant
Surprise,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate with strong organizational skills. Seeking an Entry-Level Clerical or Administrative position.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Unit Secretary (PRN)
PAM Rehabilitation Hospital
Surprise , AZ
01.2024 - Current
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Managed incoming calls and directed to appropriate department.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Maintained current and accurate medical records for patients.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Scheduler
Addison Group Temp Agency
Phoenix, OR
05.2023 - 08.2023
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
- Followed up with patients to reschedule missed appointments
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered phone calls and messages for 5-physicians In a Cardiology medical facility, scheduling appointments, and handling patient inquiries
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues
Referral/Authorization Coordinator
HOPCO / The CORE Institute
Phoenix, AZ
03.2022 - 05.2023
- Performed Referral Coordinator duties
- Received incoming faxed Specialty referrals from providers
- Update Patient insurance, and work with providers to confirm Referrals are complete
- Maintained consistent follow-up on status of prior authorization requests
- Scheduled patient's appointments.
- Reduced errors in documentation submissions by performing meticulous quality checks before forwarding them to insurance companies
- Reviewed documentation for accuracy and assessment of necessity
Customer Service Representative
Blue Cross Blue Shield
Surprise , AZ
12.2021 - 03.2022
- Performed work as Inbound Representative for Medicare
- Answered questions and Inquiries from customers about their Medical Coverage
- Met customer call guidelines for service levels, handle time and productivity
- Provide customers Eligibility and Benefit information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Scheduler
Banner health
Sun City West , AZ
01.2021 - 12.2021
- Expedited patient referrals to specialty offices, and faxed medical records
- Answered patient's and provider calls in regards to patient referral
- Made outbound calls to insurance companies to verify patient's Insurance information
- Coordinated referrals and completed patient's registrations and assessments
- ICD10 Coding
- Schedule Patient's appointments.
- Trained and supervised employees on office policies and procedures
Data Entry Specialist
CENSUS BUREAU
Phoenix, AZ
02.2020 - 10.2020
- Entering data into Government database for Census Bureau
- Completed data entry tasks with accuracy and efficiency
- Organized data entry documents into filing systems for easy access
- Identified data entry errors and reported to necessary departments.
- Used computer software to store and retrieve data.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
Medical CSR
MAXIMUS HEALTHCARE
Phoenix, AZ
10.2019 - 03.2020
- Answering inbound calls for Centers of Medicare/Medicaid Services (CMS)
- Discussing benefit information, and inquiries with Medicare Members.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Promptly responded to inquiries and requests from prospective customers
Dispatch Supervisor
UST DELIVERIES
Avondale , AZ
02.2019 - 10.2019
- Schedule pickup and delivery routes for delivery drivers
- Ensure merchandise is handled in E3 manner
- Maintain billing, Auditing, and Balance sheets
- Manage Merchandise claims
- Monitoring, and Supervision of delivery team
- Ensured 100% Customer Satisfaction.
Office Assistant
D&R LEGAL AND TAX SERVICE/LANSING
Lansing , MI
08.2017 - 02.2019
- Handled organizational, clerical, and data entry
- Organized files in office scheduling appointments Greeting customers upon entry
- Completing varies of office duties according to company needs.
- Edited documents to keep company materials free of grammar errors
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Created and maintained detailed records of all office activities
- Monitored security to help maintain equipment, data and information safety
Medical Coordinator
MOORE LIVING CONNECTIONS
Lansing , MI
05.2015 - 06.2018
- Supervision of Direct Care Workers
- Ensure that Residents were being assisted with proper daily care Schedule Dr
- Appointments/Transportation for Residents
- Order monthly supply of medication, and ensure it is properly counted for Conduct monthly team meetings.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Maintained clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement
Education
No Degree - Certified Nurse Assistant
DRM International Center
Lansing, MI 09.2012 - 06.2013
No Degree - Medical Administrative Assistant
Career Quest Learning Center
Lansing, MI 09.2009 - 11.2011
HIGH SCHOOL DIPLOMA - General Studies
J.W. SEXTON HIGH SCHOOL
Lansing, MI 08.1997 - 05.2000
Skills
Data entry
Medical Billing
Medical Terminology
Communication skills
Transcription
Customer service
Medical Office experience
Insurance Verification
Referrals
ICD-10
Direct Patient Care
EMR Systems
Computer literacy
HIPAA
Scheduling Tests and Procedures
Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Secretary (PRN)
PAM Rehabilitation Hospital
01.2024 - Current
Medical Scheduler
Addison Group Temp Agency
05.2023 - 08.2023
Referral/Authorization Coordinator
HOPCO / The CORE Institute
03.2022 - 05.2023
Customer Service Representative
Blue Cross Blue Shield
12.2021 - 03.2022
Scheduler
Banner health
01.2021 - 12.2021
Data Entry Specialist
CENSUS BUREAU
02.2020 - 10.2020
Medical CSR
MAXIMUS HEALTHCARE
10.2019 - 03.2020
Dispatch Supervisor
UST DELIVERIES
02.2019 - 10.2019
Office Assistant
D&R LEGAL AND TAX SERVICE/LANSING
08.2017 - 02.2019
Medical Coordinator
MOORE LIVING CONNECTIONS
05.2015 - 06.2018
No Degree - Certified Nurse Assistant
DRM International Center
09.2012 - 06.2013
No Degree - Medical Administrative Assistant
Career Quest Learning Center
09.2009 - 11.2011
HIGH SCHOOL DIPLOMA - General Studies
J.W. SEXTON HIGH SCHOOL
08.1997 - 05.2000