Jessica Godare
FORTUNA,CA
Summary
Trustworthy and dedicated with over 10 years of experience in customer service . Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Walmart
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Create new customer accounts and edit current customers in CRM
Cashier
Grocery Outlet Bargain Market
10.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Shift Leader
Carls Jr
04.2012 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Reduced document retrieval time with consistent file organization and labeling practices.
Education
Business Administration And Management
West Hills College - Coalinga
High School Diploma -
Sierra High School
Skills
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- POS Systems Expert
- Staff Education and Training
- Active Listening
- Typing skills of 30 WPM
- File Management
- Complaint resolution
- Account updating
- answering Inbound calls
- Product knowledge
Timeline
Customer Service Representative
Walmart
06.2024 - Current
Cashier
Grocery Outlet Bargain Market
10.2021 - 11.2023
Shift Leader
Carls Jr
04.2012 - 02.2020
High School Diploma -
Sierra High School
Business Administration And Management
West Hills College - Coalinga