Summary
Overview
Work History
Education
Skills
Leadership
Certification
Timeline
Generic

Jessica Goen

Westminster,CO

Summary

Dedicated and results-oriented professional with a Master's in Organizational Leadership, seeking a role in Healthcare Operations. Robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Legacy Instructor – Allied Health

IBMC College
07.2024 - Current
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Director, Clinical Information Systems - EMR

Eating Recovery Center
11.2022 - Current
  • Oversight and complete ownership of EMR and Systems Analyst team, supporting 2000+ users
  • Served as primary point of contact for all EMR-related inquiries from healthcare providers, offering prompt assistance when needed.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Participated in backlog grooming, sprint planning, requirements team meetings, and retrospectives.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Developed strong relationships with key stakeholders within client organizations to foster collaboration and drive project success.
  • Coordinated change management efforts during EHR transitions by collaborating closely with internal teams as well as external vendors and consultants.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Provided comprehensive training to medical staff on EMR software usage, increasing user proficiency and adoption rates.

Clinical Information Support Analyst - EMR

Eating Recovery Center
01.2022 - 11.2022
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Created user accounts and managed access control.
  • Collaborated with cross-functional teams to implement solutions that enhanced system performance.
  • Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
  • Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.

Practice Manager

Eating Recovery Center
01.2020 - 01.2022
  • Multi-site management
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Supervised team of 15+ office personnel.
  • Provided supervision and management to team of support personnel.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.

Center Operations Director

Concentra
03.2018 - 01.2020
  • Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
  • Managed a team of employees, ensuring proper training and development for optimal performance in their roles.
  • Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
  • Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
  • Interacted well with clients / employers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored budget and utilized operational resources.


Assistant Center Operations Director

Concentra
05.2016 - 03.2018
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Education

Masters - Healthcare Administration

Colorado Christian University
Lakewood, CO

Masters - Organizational Leadership

Colorado Christian University
Lakewood, CO
05-2022

Bachelor of Science - Healthcare Administration

Colorado Christian University
Lakewood, CO
05-2019

Associates - Allied Health

Institute of Business And Medical Careers
Longmont, CO
09-2014

Skills

  • Financial Management and Revenue Generation
  • Operational efficiency management
  • Organizational growth strategies
  • Regulatory adherence
  • Team leadership
  • Patient satisfaction management
  • Quality control
  • Process optimization
  • Technology implementation
  • Application management expertise
  • Cross-functional collaboration
  • Emergency Preparedness
  • KPI analysis and management
  • Community Engagement
  • Inventory control
  • Process optimization
  • Project execution management
  • Marketing and Customer Relations
  • Strong communication skills in both verbal and written forms
  • Agile sprint coordination
  • Public speaking
  • Curriculum development
  • Continuous professional development
  • Collaborative team player

Leadership

  • Top Contributor 2023 IT Team Award
  • Alpha Beta Kappa National Honor Society Member

Certification

  • Certified Higher Education Professional, CECU - July 2025
  • Certified Phlebotomy Technician, AHIMA - May 2018
  • Nationally Certified Medical Assistant, NCCT - October 2014

Timeline

Legacy Instructor – Allied Health

IBMC College
07.2024 - Current

Director, Clinical Information Systems - EMR

Eating Recovery Center
11.2022 - Current

Clinical Information Support Analyst - EMR

Eating Recovery Center
01.2022 - 11.2022

Practice Manager

Eating Recovery Center
01.2020 - 01.2022

Center Operations Director

Concentra
03.2018 - 01.2020

Assistant Center Operations Director

Concentra
05.2016 - 03.2018

Masters - Healthcare Administration

Colorado Christian University

Masters - Organizational Leadership

Colorado Christian University

Bachelor of Science - Healthcare Administration

Colorado Christian University

Associates - Allied Health

Institute of Business And Medical Careers

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