Jessica Goff
Canton,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Buckeye Carpet Care
03.2011 - 12.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
Office Assistant
Horace Mann Insurance
11.2008 - 05.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
Customer Service Representative
Harry And David
11.2004 - 12.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Applied Science - Graphic Design
Fayetteville Technical Community College
Fayetteville, NCAssociate of Applied Science - General
The Ohio State University
Newark, OHMedical Transcription Certificate
Ashworth College
Norcross, GASkills
- Document Control
- Presentation Design
- Workflow Optimization
- Proposal Writing
- Appointment Scheduling
- Filing
- Scheduling
- Letter Preparation
Timeline
Administrative Assistant
Buckeye Carpet Care
03.2011 - 12.2011
Office Assistant
Horace Mann Insurance
11.2008 - 05.2009
Customer Service Representative
Harry And David
11.2004 - 12.2005
Associate of Applied Science - Graphic Design
Fayetteville Technical Community College
Associate of Applied Science - General
The Ohio State University
Medical Transcription Certificate
Ashworth College