Jessica Goins
Stanley,NC
Summary
Compassionate New Graduate Registered Nurse offering comprehensive patient care in outpatient and inpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
11
11
years of professional experience
Work History
CNA
CaroMont Health
01.2023 - Current
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Certified Nursing Assistant
Catawba Valley Medical Center
06.2022 - 01.2023
- Observe and record patient's behaviors
- Listen to their concerns
- Take and monitor vital signs
- Maintain safety
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Customer Service
Aetna
05.2019 - 03.2020
- Manages insurance company inquiries
- Resolves service problems
- Documents customer requests
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CNA/Scheduler Coordinator
Greensboro Ear, Nose, and Throat
01.2018 - 05.2019
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Completed timely changes and updates to schedules in central scheduling system.
- Provided reminder calls to clients prior to scheduled visits.
- Documented activities and recorded information in EMR system.
- Vital Signs
Pre Certification
Mountain States Health Alliance
06.2017 - 12.2017
- Received insurance approval for different tests.
- Gathered medical records.
- Advised patient's of pre-certification approval or denial
CNA
Greensboro Ear, Nose, and Throat
05.2014 - 06.2017
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
CNA/Psychiatric Technician
Cone Health System
03.2013 - 04.2014
- Communicated with clients and families effectively building lasting relationships.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Education
Associate of Applied Science - ADN
Gaston College
Dallas, NC05.2024
Certificate - CNA
Gaston College
Dallas, NC12.2021
Certificate - CNA
Guilford Technical Community College
Jamestown, NC12.2012
Skills
- Grooming and Bathing Assistance
- Helping With Medication
- Able to Lift
- Collecting Specimens
- Medical Terminology Knowledge
- Collecting Vital Signs
- EHR Management
- Patient Care
- Patient Monitoring
- Patient Assessments
- Medication Distribution
- Family Education
Timeline
CNA
CaroMont Health
01.2023 - Current
Certified Nursing Assistant
Catawba Valley Medical Center
06.2022 - 01.2023
Customer Service
Aetna
05.2019 - 03.2020
CNA/Scheduler Coordinator
Greensboro Ear, Nose, and Throat
01.2018 - 05.2019
Pre Certification
Mountain States Health Alliance
06.2017 - 12.2017
CNA
Greensboro Ear, Nose, and Throat
05.2014 - 06.2017
CNA/Psychiatric Technician
Cone Health System
03.2013 - 04.2014
Associate of Applied Science - ADN
Gaston College
Certificate - CNA
Gaston College
Certificate - CNA
Guilford Technical Community College
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