Jessica Goitia
Rocklin,CA
Summary
Highly accomplished professional with extensive healthcare experience seeking a position with a progressive company to utilize skills and make significant contributions to organizational goals. Committed to delivering superior patient quality care, brings a proven track record of success in healthcare settings. Strong background in administration and scheduling coordination, adept at handling complex tasks and finding innovative solutions. Dedication, attention to detail, and passion for making a positive impact and contribution to organizational success.
Overview
15
15
years of professional experience
Work History
Procedure Scheduler
Sutter Health
2024.03 - Current
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
Operating Room Scheduling Coordinator
Kaiser Permanente
2017.12 - 2024.02
- Schedule, re-schedule and cancel surgeries for spine and neurosurgery service lines for the Northern Valley Region
- Develop and maintain physician operation room schedules
- Maximize operating room utilization by appropriately booking the right type of surgery cases in order by priority and length of time
- Open, cancel and modify physician operating room and clinic schedules
- Problem-solved issues and maintained detailed records and statistics with little direction
- Communicate changes to the appropriate personnel
- Coordinate patient medical clearances
- Ensure prompt follow up with lab work and appropriate appointments
- Write and send personalized surgery informational letters to patients
- Provide exceptional patient service
- Communicating effectively with patients, co-workers, and other departments in the hospital.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Medical Assistant Lead
Mercy Medical Group
2012.09 - 2017.11
- Developed and coordinated training for new employees for seven specialty departments
- Processed front desk batches
- Published monthly newsletter
- Collected and maintained information for several reports including hospitalizations, new admissions, patient discharges, and clinic census
- Managed provider time off and coordinated clinic coverage for those days
- Created a training video clip highlighting company directive
- Monitor and improved phone statistics
- Ordered supplies
- Office duties including answering phones and processing faxes
- Roomed patients together with performing accurate vitals and wound care.
Specialist Medical Assistant
US Healthworks
2009.05 - 2012.08
- Scheduling patients
- Coordinating referrals to pain management
- Registered new patients
- Acquiring authorizations for treatment
- In charge of externship rotations
- Performed injections, blood draws, drug and alcohol screens, DOT as well as company physicals and communicated results to companies.
Education
Biology, BS in process -
Arizona State University
09.2024
Medical Assisting Program -
High-Tech Institute
Sacramento, CA03.2009
Nursing Assistant Program -
College of the Sequoias
Visalia, CA12.2002
Skills
- MS Word
- MS Excel
- Epic
- Typing 75 wpm
- Care Coordination
- Effective communication in person and remote
- Allscripts
- Process improvement
- Patient Flow Management
- Referral coordinating
- Appointment Scheduling
- Problem-Solving
- Attention to Detail
- Time Management
- Critical Thinking
- Documentation Review
- Administrative Support
- Data Entry Software
Timeline
Procedure Scheduler
Sutter Health
2024.03 - Current
Operating Room Scheduling Coordinator
Kaiser Permanente
2017.12 - 2024.02
Medical Assistant Lead
Mercy Medical Group
2012.09 - 2017.11
Specialist Medical Assistant
US Healthworks
2009.05 - 2012.08
Biology, BS in process -
Arizona State University
Medical Assisting Program -
High-Tech Institute
Nursing Assistant Program -
College of the Sequoias
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