Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Golden

Mabelvale

Summary

Versatile and dependable professional with a strong work ethic, excellent communication skills, and a proven ability to thrive in dynamic environments. Experienced in managing high volumes of inbound calls, high volumes of customers, building positive client relationships, and supporting organizational goals through teamwork and adaptability. Skilled in manual labor and maintaining safe, clean workspaces. Quick to learn, safety-conscious, and always eager to take on new challenges while contributing to team success and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Team Lead

Otaku Takeout
02.2024 - Current
  • Coordinated daily operations to ensure smooth workflow and productivity.
  • Trained new employees on company policies and procedures.
  • Implemented best practices to enhance operational efficiency and quality standards.
  • Supervised team performance, providing guidance and support as needed.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Provided support to junior staff during peak periods of workloads.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.

Part Time

Otaku Takeout
08.2023 - 02.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.

Server

Chartwells K12
01.2022 - 08.2023
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, wiping down serving line, putting away food correctly
  • Servsafe certified
  • Prepped for meals for the next day and planned for special school related days
  • Greeted/served kids and school staff everyday for breakfast and lunch

Reservations Manager

Uhaul Moving And Storage
08.2017 - 12.2022
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Relayed information on availability, pricing and discounts to customers.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Suggested amenities suited to clients' needs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Worked with various locations to secure trucks or moving supplies for various customers in a timely manner and making sure that the customer has their product

Bank Teller

Fort Sill National Bank
05.2015 - 02.2017
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

CSR, Sales

Kirklands Home Decor And Gifts
03.2013 - 05.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with fellow sales team members to achieve group targets.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

CSR, Sales

Rue21
04.2012 - 05.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with fellow sales team members to achieve group targets.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

High School -

Bauxite High School
Bauxite, AR
02.2012

Skills

  • Warm and Friendly
  • Verbal and Written Communication
  • Team Player
  • High Energy and Stamina
  • Quick learner
  • Computer Friendly
  • Customer service experience in person or over the phone

Timeline

Team Lead

Otaku Takeout
02.2024 - Current

Part Time

Otaku Takeout
08.2023 - 02.2024

Server

Chartwells K12
01.2022 - 08.2023

Reservations Manager

Uhaul Moving And Storage
08.2017 - 12.2022

Bank Teller

Fort Sill National Bank
05.2015 - 02.2017

CSR, Sales

Kirklands Home Decor And Gifts
03.2013 - 05.2015

CSR, Sales

Rue21
04.2012 - 05.2015

High School -

Bauxite High School

Similar Profiles

CREATE PROFILE