Jessica Gomez
Customer Service Representative
San Bernardino,Ca
Summary
A highly organized and hard-working individual looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Instructional Tutor
San Bernardino Unified School District
San Bernardino, CA
10.2019 - Current
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Met with students and discussed educational goals and expectations.
- Developed student confidence through positive reinforcement strategies.
- Responded to email and telephone requests to provide students with specific information.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Leveraged technology and visual aids to engage students and enhance learning.
Customer Service Manager
T-Mobile USA
Ontario, CA
06.2012 - 07.2018
- Providing scheduling, budgeting, financing, and ensuring all inventory and staffing needs are met
- Collecting customer feedback and made process changes to exceed customer satisfaction goals.
- Introducing higher standards for customer service and increased efficiency by streamlining operations.
- Researched and corrected customer concerns to promote company loyalty.
- Generating customer satisfaction surveys to analyze results into action plans.
- Taking ownership of customer issues and followed problems through to resolution.
- Supervising employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Associate
T-Mobile
San Bernardino, United States
11.2010 - 06.2012
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
Bachelor of Art - Business Management
University of Redlands
Redlands, CA 11.2014 - 12.2017
Skills
Verbal and written communication
Timeline
Instructional Tutor
San Bernardino Unified School District
10.2019 - Current
Bachelor of Art - Business Management
University of Redlands
11.2014 - 12.2017
Customer Service Manager
T-Mobile USA
06.2012 - 07.2018
Customer Service Associate
T-Mobile
11.2010 - 06.2012
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