Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jessica Gomez

RUPERT,Idaho

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure costumer service associate position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Packaging Operator

McCain Foods
06.2018 - 08.2022
  • Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Used pallet jacks to safely move product and materials.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Completed processing activities to conform with laws, safety standards, and product hygiene standards.
  • Managed job performance of warehouse personnel to encourage steady and productive workflow.
  • Conducted basic repairs of vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.

Administrative Assistant/Receptionist

First American Title Company
04.2016 - 06.2018
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Member Service Specialist

Idaho Central Credit Union
09.2015 - 04.2016
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Completed training and worked effectively under high-pressure client services environments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Teller

DL Evans Bank
04.2014 - 09.2014
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Host

Denny’s Burley ID
04.2013 - 04.2014
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Cashier

Dollar Tree
10.2013 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.

Caregiver

Just for Kids Daycare
08.2012 - 04.2013
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Education

Associate of Applied Science - Business Management

College of Southern Idaho
Twin Falls, ID
05.2024

GED-2008 -

01.2008

Skills

  • Active Listening
  • Customer Satisfaction
  • Customer Experience
  • Data Accuracy
  • Time Management

References

  • Imelda Mendoza, (208) 670-2976
  • Lezly Tellez, (208) 670-1764
  • Teresa Chia, (208) 431-5852

Languages

Spanish
Professional Working

Timeline

Packaging Operator

McCain Foods
06.2018 - 08.2022

Administrative Assistant/Receptionist

First American Title Company
04.2016 - 06.2018

Member Service Specialist

Idaho Central Credit Union
09.2015 - 04.2016

Teller

DL Evans Bank
04.2014 - 09.2014

Cashier

Dollar Tree
10.2013 - 12.2013

Host

Denny’s Burley ID
04.2013 - 04.2014

Caregiver

Just for Kids Daycare
08.2012 - 04.2013

Associate of Applied Science - Business Management

College of Southern Idaho

GED-2008 -

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Jessica Gomez