Jessica Gomez
Haines City,FL
Summary
Adaptable and ambitious individual with good problem solving and team working skills. Proven experience in handling operational support duties along with great ability to manage tier one duties. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Supervisor
Cornerstone Barricades
Tampa
10.2020 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
Crew Leader
Wright
Tampa, FL
04.2018 - 10.2020
- Direct traffic and coordinate with other road traffic personnel construction workers and emergency response teams.
- Complete site checks and regular inspections and maintenance actions and basic equipment repairs
- Finalize daily logs update internal records and uphold D.O.T requirements
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Department Assistant
Commercial Fire & Communication Service
08.2015 - 04.2018
- Develop effective corporate communication strategies
- Manage internal communications (memos, newsletters etc.)
- Draft content (e.g
- Press releases) for mass media or company website
- Organize initiatives and plan events or press conferences
- Liaise with media and handle requests for interviews, statements etc.
- Foster relationships with advocates and key persons
- Collaborate with marketing professionals to produce copy for advertisements or articles
- Perform "damage control" in cases of bad publicity
- Facilitate the resolution of disputes with the public or external vendors
- Assist in communication of strategies or messages from senior leadership
- Answering service calls and entering in service tickets
- Attaching invoice, Scheduling appointment for their Annual/Quarterly/Semi-Annual Test & Inspection
- Transferring calls
- Working the front desk for walk-in or appointments Working from Service Trade software
- Filing
Crew Leader
Southeastern Traffic Control
Tampa, FL
02.2012 - 04.2018
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Closely monitored project budgets, identifying cost-saving opportunities where possible without compromising on quality or safety standards.
Education
Associates in Business Management - Business Management
Pinellas Technical College
08.2011
High School Diploma -
Leto High School
06.2000
Skills
- Field Operations
- Task Delegation
- Operations Planning
- Project monitoring
- Quality Control
- Schedule development
- Technical knowledge
- Site preparation
- Project Management
- Site Management
- Logistics Management
- Strategic Planning
- Environmental awareness
- Work Order Review
- Key relationship management
- Technical Support
- Budget Development
- Team Leadership
- Hand and Power Tool Operation
- Worker Supervision
- Employee Management
- OSHA Compliance
- Field Inspection
- Employee Training
- Effective Communication
- Work Monitoring
Certification
Water Certification
Assessments
- Work style: Reliability, Proficient, 07/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Warehouse safety, Proficient, 07/01/22, Using safe practices in a warehouse setting
- Work motivation, Proficient, 11/01/22, Level of motivation and discipline applied toward work
- Delivery driver, Proficient, 07/01/22, Interpreting instructions or signs and solving problems
- Forklift safety, Proficient, 07/01/22, Best practices and safety hazards in forklift operation
Languages
Spanish
Native or Bilingual
Timeline
Field Supervisor
Cornerstone Barricades
10.2020 - Current
Crew Leader
Wright
04.2018 - 10.2020
Department Assistant
Commercial Fire & Communication Service
08.2015 - 04.2018
Crew Leader
Southeastern Traffic Control
02.2012 - 04.2018
Associates in Business Management - Business Management
Pinellas Technical College
High School Diploma -
Leto High School