Jessica Gomez
Houston,TX
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Compassionate professional with practical experience in daycare settings. Skilled in creating nurturing, educational environments for children of various ages. Demonstrate high level of patience, adaptability and creativity while managing children's daily schedules, including meals, school, and recreational activities. Significant impact on child development by implementing innovative educational programs that stimulate mental and physical growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fitness Connection
Houston, TX
10.2024 - Current
- Computed bills, collected payments and made change for guests.
- Processed payments accurately and efficiently.
- Greeted, registered, and assigned.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Verified customer credit to establish payment method for accommodations.
Daycare Worker
Fitness Connection
Houston, TX
08.2020 - 12.2020
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Planned and implemented engaging activities to encourage creativity and expression.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Introduced learning activities and imaginative play to teach children to explore.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Read aloud and played alphabet games to encourage early literacy.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
Education
High School Diploma -
Sharpstown High School
Houston Tx05-2020
Skills
- Credit and cash payments
- Transportation information
- Automated telephone systems
- Safety and security procedures
- Lobby oversight
- Guest amenities
- Early education
- Creative lesson planning
- Child development
- Safety and supervision
- Activities leadership
- Curriculum planning
- Patience and empathy
- Care planning
- Age-appropriate activities
- Health and safety
Languages
English
Professional
Spanish
Professional
Certification
AED ADULT CHILD INFANT CPR AND TRANING BLS
Timeline
Front Desk Agent
Fitness Connection
10.2024 - Current
Daycare Worker
Fitness Connection
08.2020 - 12.2020
High School Diploma -
Sharpstown High School