Jessica Goncalves DosSantos
Boston,MA
Summary
I am a highly motivated employee who learns quickly in fast-paced, high-volume environments. I consistently adhere to safety standards and maintain open availability and flexibility to work various shifts as needed. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. I hope to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Machine Operator
Manpower (Gillette)
12.2020 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Package shaving products in designated shipping containers
- Scan packages and place them in their designated areas
Guest Service Ambassador
Delta Sky Club
08.2023 - 10.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Assisted in training new staff members, contributing to the development of a knowledgeable and cohesive team.
- Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
- Welcomed guests on arrival, displaying professional and friendly approach.
Passenger Service Agent
Frontier Airlines
09.2022 - 08.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Transit Ambassador
MBTA
06.2022 - 08.2022
- Participated in ongoing training programs to stay current on latest industry best practices and enhance job performance levels.
- Educated passengers on transit rules and regulations, promoting a safe and orderly environment during rides.
- Reduced fare evasion rates by conducting thorough inspections of passenger tickets or passes during onboard checks.
- Supported smooth route transitions through clear communication between drivers, dispatchers, and other team members involved in operations.
- Adapted quickly to changing conditions such as service delays or reroutes, ensuring passengers remained informed and updated on their travel options.
- Increased efficiency and team productivity by promoting operational best practices.
Security Guard
Allied Universal Security Services
03.2022 - 08.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Central Equipment Service Technician
Boston Children's Hospital
01.2022 - 03.2022
- Upheld safety standards within the workplace by following established guidelines and supporting team members in maintaining a safe environment.
- Collect, clean and sanitize medical equipment
- Redistribute sanitized medical equipment throughout the hospital
Sales Associate
Primark Stores
12.2015 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
Cafeteria Staff Member
Madison Park High School
06.2016 - 08.2018
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted with menu planning, incorporating nutritious options and accommodating dietary restrictions.
- Trained new staff members on proper food handling procedures and customer service techniques.
- Assisted in the development of innovative menu items that catered to diverse palates.
- Maintained a clean and sanitary work environment, adhering to strict health and safety standards.
Customer Service Associate
East Boston Cafe
09.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Ordered supplies and ingredients as needed
- Assisted staff in cleaning kitchen area and utensils
Education
Associate of Science - Culinary Arts
Bunker Hill Community College
Charlestown, MA05.2019
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Teamwork and Collaboration
- Problem-Solving
- Equipment Operation
- Safety Compliance
- Quality Control
- ServSafe Certified
- Bilingual
*
Timeline
Guest Service Ambassador
Delta Sky Club
08.2023 - 10.2023
Passenger Service Agent
Frontier Airlines
09.2022 - 08.2023
Transit Ambassador
MBTA
06.2022 - 08.2022
Security Guard
Allied Universal Security Services
03.2022 - 08.2022
Central Equipment Service Technician
Boston Children's Hospital
01.2022 - 03.2022
Machine Operator
Manpower (Gillette)
12.2020 - Current
Customer Service Associate
East Boston Cafe
09.2017 - 06.2018
Cafeteria Staff Member
Madison Park High School
06.2016 - 08.2018
Sales Associate
Primark Stores
12.2015 - 03.2020
Associate of Science - Culinary Arts
Bunker Hill Community College