Jessica Gonzales
Lake Elsinore,US
Summary
Detail-oriented professional with strong problem-solving skills, and experience in customer service and team management. Proven ability to collaborate effectively, and ensure safety and quality in dynamic environments. Eager to leverage quick-learning abilities and exceptional communication skills in a new opportunity to contribute to, and grow with, a team.
Overview
10
10
years of professional experience
Work History
CAST MEMBER
Walt Disney Company
Anaheim, CALIFORNIA
07.2021 - Current
- Exhibited attention to detail while costuming characters.
- Collaborated with several entertainment departments to ensure accuracy and quality in performances and costuming.
- Demonstrated strong problem-solving skills by resolving guest inquiries quickly and efficiently.
- Followed safety protocols and procedures to verify the safety of guests, cast members, and property.
- Assisted with crowd control, queue management, and guest flow.
SALES ASSOCIATE
IKEA
Costa Mesa, CALIFORNIA
08.2020 - 01.2021
- Greeted customers warmly and offered assistance.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
OPERATIONS SUPERVISOR
GAP Inc.
Lake Elsinore, CALIFORNIA
10.2015 - 06.2020
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure an efficient workflow.
- Oversaw staff development, training, and performance management.
- Trained, coached, and mentored team members to foster a highly productive work environment.
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
Education
BACHELOR OF ARTS (B.A.) - COMMUNICATIONS
California State University-Fullerton
Fullerton, CA, US06.2022
Skills
- Quick learning
- Exceptional communication
- Strong teamwork
- Problem solving
- Team leadership
- Time management
Timeline
CAST MEMBER
Walt Disney Company
07.2021 - Current
SALES ASSOCIATE
IKEA
08.2020 - 01.2021
OPERATIONS SUPERVISOR
GAP Inc.
10.2015 - 06.2020
BACHELOR OF ARTS (B.A.) - COMMUNICATIONS
California State University-Fullerton
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