Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Blue Shield of CA/ California Physicians
Oakland
06.2025 - Current
Assisted customers with inquiries regarding health insurance plans and benefits.
Addressed and resolved customer complaints effectively and efficiently.
Educated members on healthcare options and services available at Blue Shield of CA.
Maintained up-to-date knowledge of company policies and industry regulations.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Advocate
Suncom Mobile LLC.
Stockton
12.2017 - 05.2025
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Starting a sale and offering other items to upsell and close up sale at the POS
Maximized sales by keeping areas tidy, fully stocked and correctly priced
Presented products and services to prospective and existing customers to meet client needs.
Listened to customer needs to identify and recommend best products and services.
Resolved customer complaints in a timely manner.
Developed key customer relationships to increase sales.
Assisted customers with mobile plan selections and product inquiries.
Educated clients on device features and service benefits.
Resolved customer complaints and issues with effective communication skills.