Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Gonzales

Stockton

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Blue Shield of CA/ California Physicians
Oakland
06.2025 - Current
  • Assisted customers with inquiries regarding health insurance plans and benefits.
  • Addressed and resolved customer complaints effectively and efficiently.
  • Educated members on healthcare options and services available at Blue Shield of CA.
  • Maintained up-to-date knowledge of company policies and industry regulations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Advocate

Suncom Mobile LLC.
Stockton
12.2017 - 05.2025
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Starting a sale and offering other items to upsell and close up sale at the POS
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced
  • Presented products and services to prospective and existing customers to meet client needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Resolved customer complaints in a timely manner.
  • Developed key customer relationships to increase sales.
  • Assisted customers with mobile plan selections and product inquiries.
  • Educated clients on device features and service benefits.
  • Resolved customer complaints and issues with effective communication skills.

Education

High School Diploma -

Edison Senior High
Stockton, CA

Skills

  • Sales Closing
  • Product and Service Sales
  • Closing Sales
  • Inside and Outside Sales
  • Customer Retention
  • B2B and B2C Sales
  • Customer Service
  • Active listening
  • Service upselling
  • Health insurance knowledge
  • Adaptability

References

  • Jessica Diaz, 209-565-9452
  • Eric Hernandez, 415-740-2512

Timeline

Customer Service Representative

Blue Shield of CA/ California Physicians
06.2025 - Current

Sales Advocate

Suncom Mobile LLC.
12.2017 - 05.2025

High School Diploma -

Edison Senior High
Jessica Gonzales