Summary
Overview
Work History
Education
Skills
Work Availability
Additional Information
Quote
Timeline
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Jessica Gonzalez

Branch Manager
Fuquay-Varina ,NC

Summary

Senior Branch Manager with over 10 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and customer service.

Overview

3
3
years of post-secondary education
10
10
years of professional experience

Work History

Branch Manager

Wells Fargo
Fuquay-Varina, NC
10.2014 - Current
  • Monitor and analyze business trends; develop and execute strategies to maximize customer experience, growth, and minimize risk.
  • Increased customer service scores and sales growth year over year, resulting in branch growth from Level II to Level III, increasing portfolio management by 12%.
  • Met deadlines by proactively managing individual and team tasks and implementing daily and weekly processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Supportively directed team of 12, Partners, Specialty Bankers, Bankers, and Tellers, consistently improving performance and efficiency to maximize operational results.

Service Manager

Wells Fargo
Fuquay-Varina, NC
06.2013 - 10.2014
  • Coached and developed new and current employees in customer service skills to improve overall branch experience by processing transactions and payments accurately.
  • Enhanced Operational efficiency by 10% year over year by coaching employees to adhere to compliance standards through implementation of action plans increasing branch risk scores
  • Maintained corporate records, personal financial statements and employee personnel files.

Personal Banker

Wells Fargo
Garner, NC
05.2011 - 06.2013
  • Supported various financial modeling activities, including acquisition analysis, new market investment, pricing and costs for high value and business clients
  • Created innovative financial solutions to meet client needs and provide competitive edge.
  • Appointed Service Captain and led initiative to improve team quality and satisfaction scores - increased scores by 5% quarterly.

Education

MBA - Finance

Liberty University
Lynchburg, VA
12.2020 - 12.2021

Bachelor of Science - Business Administration

Liberty University
Lynchburg, VA
08.2017 - 12.2019

Skills

Proficient in MS Word, Excel, Powerpoint, Essbase, Tableau

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Work Availability

monday
tuesday
wednesday
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friday
saturday
sunday
morning
afternoon
evening
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Additional Information

  • Golden Spokesman Award 2020- Selected by Wells Fargo senior leadership for consistently going above and beyond to deliver outstanding results for customers and partners in 2019.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

MBA - Finance

Liberty University
12.2020 - 12.2021

Bachelor of Science - Business Administration

Liberty University
08.2017 - 12.2019

Branch Manager

Wells Fargo
10.2014 - Current

Service Manager

Wells Fargo
06.2013 - 10.2014

Personal Banker

Wells Fargo
05.2011 - 06.2013

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Jessica GonzalezBranch Manager