Jessica Gonzalez

• Identified potential risks or weaknesses in cases early on allowing proactive strategizing towards optimal resolution.
• Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
• Assisted attorneys in trial preparation, drafting pleadings, motions, and discovery documents.
• Provided valuable assistance during trials by preparing exhibits, witness lists, and other materials necessary for presentation in court.
• Maintained strict confidentiality of sensitive information, adhering to ethical guidelines established by the legal profession.
• Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.

• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Supported marketing efforts by coordinating logistics for promotional events and product launches.
• Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.

• Verified that intake was complete. Copied and distributed intake form to nursing, therapists, case managers, and physicians.

• Updated system with information.

• Reviewed admission papers with the patient to verify accuracy.

• Copied all insurance cards for business office files.

• Requested signature on proper documents, such as promissory notes, release of information, etc.

• Distributed admission documents; made copies of admissions papers and Clinical Liaison’s patient evaluation and distributed to appropriate departments.

• Oriented patients and family members/caregivers as follows: Explained all registration forms, rules and procedures to patient and or family in a manner appropriate to the individual(s). Made family and patient aware of non-covered services and items, co-insurance, co-payments, and deductibles not covered by insurance. Explained patient visiting hours and made family feel welcome and comfortable. Discussed family concerns and instructed family on resources for assistance during the hospital stay. Assisted patients in completing orientation paperwork prior to admission.

• Updated missing information when patient registered and verified accuracy of patient billing information.

• Verified insurance benefits; followed Verification of Benefits Policy & Procedure. For unfunded or under funded patients, followed the Charity Care Policy & Procedure; obtained pre-certification when necessary.

• Registered patients in system and completed paperwork. In system, pre-registered patient based on information provided in the pre-admissions assessment or by family, patient, referral source.

• Obtained copies of all insurance cards and calculated amount patient payment responsibilities, other than insurance covered service; collects co-payments as appropriate.

• Assigned room and bed numbers and generated paperwork for chart, ID bracelet, and data cards for admission; made patient folder for business office for use at discharge and forwarded to business office.

• Accurately entered transfers and discharges into system/databases for daily reports • Maintained daily census, bed board, referral log, denial log, and medical transfer log.

• Remained current on managed care and other insurance contracts held by Post Acute Medical; collected co-payment, as appropriate, and counseled patients on financial responsibility

• Verified that intake is complete. Copied and distributed intake form and Clinical Liaison’s pre-admission assessment (patient evaluation)form for nursing, therapists, case managers, and physicians.