Jessica Gonzalez
Katy
Summary
Effective Manager/ Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Microsoft Applications, Onesite, Bluemoon and Leasing 101. Successful career history comprising. Forward-thinking professional offering more than 9 years of experience working in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
1900 Yorktown- The Finger Companies
03.2019 - Current
- Kept accurate records of all resident and tenant correspondence
- Ensured common areas were kept clean, neat and free of debris
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients
- Escalated any major issues to property manager for immediate remediation
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Showed apartments to potential tenants and answered questions regarding community
- Minimized vacancy periods by collaborating with building owners to strategist improvements to marketing initiatives, business plans and tenant outreach programs
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Resolved conflicts between tenants in most effective manner
- Attended staff meetings and took extensive notes to share with property manager
- Ensured policies and rules were followed by all tenants
- Processed security deposit refunds
- Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs
Property Manager
Trafalgar Apartments Enclave Management
08.2015 - 02.2019
- Introduced prospective tenants to types of units available and performed tours of premises
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Processed project change requests and performed coverage research to handle repair issues
- Maintained current contract files as prescribed by company contract policies and procedures
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Leasing Consultant
Westheimer Terrace
09.2013 - 08.2015
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Held high approval rating and percentage of customer loyalty
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Marketed property to local businesses through collateral, emails and phone calls
- Kept meticulous records of all correspondence between management and tenants
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication
Education
High School Diploma -
Hastings High School
Houston, TX2009
Skills
- Complex problem solving
- Customer service-focused
- Customer service
To obtain an opportunity to join a stable and established company that will allow me to utilize my skills and offer room for advancement
- Bilingual in English and Spanish
- Leadership Experience
- Flexibility
Accomplishments
Collected Over $128K in Covid Back Rent
3rd Place Award for 2019 Leasing-Assistant Manager
1st Place Award for 2020 Leasing-Assistant Manager
Highest Closing Ratio 2020 Award
Leasing Award for December 2021
Leasing Award for March 2022 & November 2022
2022 Assistant Manager of the Year
Leasing Award for June 2023
2023 Assistant Manager of the Year
Timeline
Assistant Property Manager
1900 Yorktown- The Finger Companies
03.2019 - Current
Property Manager
Trafalgar Apartments Enclave Management
08.2015 - 02.2019
Leasing Consultant
Westheimer Terrace
09.2013 - 08.2015
High School Diploma -
Hastings High School
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