Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Gonzalez

Anthony,TX

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

17
17
years of professional experience

Work History

Property Manager

Roadhost Enterprises
03.2017 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Managed employee records on database to maintain accuracy and updated information.
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services.

Server

Babystacks Cafe
03.2013 - 07.2016
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Trainer

In-N-Out Burger
02.2007 - 07.2016
  • Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
  • Optimized training schedules to suit the availability of employees, ensuring minimal disruption to daily operations.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Created training schedules for trainees and presented weekly training programs.
  • Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.

Education

High School Diploma -

Odyssey Charter High School
Las Vegas, NV

Skills

  • Staff Management
  • Maintenance Scheduling
  • Property Management
  • Rent collection
  • Customer service-focused
  • Office Staffing
  • Self Motivation
  • Problem-solving abilities
  • Relationship Building
  • Team Collaboration
  • Time Management
  • Training and mentoring
  • Clerical Support

Timeline

Property Manager

Roadhost Enterprises
03.2017 - Current

Server

Babystacks Cafe
03.2013 - 07.2016

Lead Trainer

In-N-Out Burger
02.2007 - 07.2016

High School Diploma -

Odyssey Charter High School

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Jessica Gonzalez