Jessica Gonzalez
Cleveland,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Skilled team player with strong background in warehouse and office environment.
Overview
20
20
years of professional experience
Work History
Production Supervisor
Metro Decor
Solon, OH
04.2020 - Current
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Filed paperwork and submitted reports to upper management.
- Performed yearly evaluations to update annual goals.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Shipping, Receiving and Inventory experience.
- Responsibility of Time Management and Payroll for team members.
- Frequent use of Microsoft D365, Excel, Word, Outlook and Teams.
Administrative Assistant
Morgan Services
Cleveland, OH
03.2013 - 07.2018
- Provided administrative support for staff members.
- Prepared documents such as letters, memos, agendas.
- Ordered office supplies to maintain adequate inventory levels.
- Assisted with special projects as needed by management team.
- Performed data entry tasks with accuracy and speed.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
Administrative Assistant
RBS Law
Independence, OH
09.2009 - 05.2012
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Customer Service Representative
Prime Foods
Independence, OH
06.2006 - 10.2007
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
AT&T
Cleveland, OH
02.2004 - 12.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
Education
Mous Certified - Information Processing
Max Hayes Adult Education
Cleveland, OH06-2004
Skills
- Employee Relations
- Employee Performance Management
- Forklift Operation
- Shipping, Receiving and Inventory
- Customer Service and Clerical Support
- Bilingual
Timeline
Production Supervisor
Metro Decor
04.2020 - Current
Administrative Assistant
Morgan Services
03.2013 - 07.2018
Administrative Assistant
RBS Law
09.2009 - 05.2012
Customer Service Representative
Prime Foods
06.2006 - 10.2007
Customer Service Representative
AT&T
02.2004 - 12.2005
Mous Certified - Information Processing
Max Hayes Adult Education