Jessica Gonzalez
Las Vegas,NV
Summary
Patient Account Representative AHC Home Health and Hospice, Las Vegas, NV Dispatcher Office Assistant Tri County Furniture Services, Las Vegas, NV E-Commerce Specialist Smith's Food and Drug, Las Vegas, NV
Motivated and conscientious individual skilled in scheduling appointments, verifying insurance, and managing patient records in healthcare settings. Experienced in utilizing electronic medical record systems to maintain patient profiles and billing information. Dedicated to improving satisfaction and providing an excellent healthcare experience.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
AHC
Las Vegas , NV
07.2019 - 04.2022
- Received and took outbound calls
- Handled prior authorization, released medical records, and verified medical insurance
- Handled weekly cash deposits and in charge of auditing
- Corresponded with Case managers
- Scanned and faxed documents.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Updated existing patient files with relevant information such as changes in address or contact information.
Dispatcher/Call Center Customer Service Representative
Tri county Furniture
Las Vegas , NV
06.2018 - 07.2019
- Scheduled service calls for technicians
- Entered new work orders into system
- Dispatched technicians to repair furniture
- Corresponded with vendors via telephone.
Online Personal Shopper
Smiths/Kroger
Las Vegas, NV
01.2014 - 06.2018
- Assisted customers in person and via telephone
- Recommended, selected, and helped locate and obtain out-of-stock product based on customers' requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request
- Assisted customers with food selection, inquiries, and order customization requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management, and sales team
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Tax Preparer
Instant Tax
Las Vegas, NV
12.2012 - 01.2014
- Answered an average of 50 calls and addressed customer inquiries, solved problems and provided new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Provided guidance on financial decisions related to taxes.
- Compiled data from clients to accurately complete tax forms.
Customer Service/Bill Collector
Paez Security
San Dimas , CA
01.2009 - 04.2012
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Monitored assigned portfolios for any changes that may affect collections activity.
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
- Sent out reminder notices regarding upcoming payment due dates.
Education
High School Diploma -
John Marshall High School
Los Angeles, CA07.1998
Skills
- MS Office (Word, Excel, Outlook) and company-based systems or software
- Computer Skills
- Problem-Solving
- Attention to Detail
- Team Player
- Goal-Oriented
- Excellent Communication
- Ability To Multitask
- Insurance Verification
- Payment Processing
Languages
- Spanish
- Bilingual
Timeline
Patient Account Representative
AHC
07.2019 - 04.2022
Dispatcher/Call Center Customer Service Representative
Tri county Furniture
06.2018 - 07.2019
Online Personal Shopper
Smiths/Kroger
01.2014 - 06.2018
Tax Preparer
Instant Tax
12.2012 - 01.2014
Customer Service/Bill Collector
Paez Security
01.2009 - 04.2012
High School Diploma -
John Marshall High School
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