Jessica Gonzalez
Anthony,TX
Summary
Dynamic leader with a proven track record. Adept in strategic planning and operations management. Excelled in staff management and financial oversight, enhancing operational efficiency and customer loyalty. Skilled in team leadership, consistently achieving performance goals. Cultivated strong customer and team relationships, driving business growth and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Roadhost RV
03.2017 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Conducted market research to identify new opportunities and target markets.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Bookkeeper
Bella Homes
02.2020 - 01.2021
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
Server
Babystacks Cafe
03.2013 - 07.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Lead Trainer
In-N-Out Burger
02.2007 - 07.2016
- Translated job requirements into training to groom 50 employees for next step in career path.
- Created training schedules for trainees and presented weekly training programs.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Trained new staff on food preparation and safety procedures.
- Developed and maintained positive relationships with customers to enhance service.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Odyssey Charter High School
Las Vegas, NVCPC - Medical Insurance Billing And Coding
Texas Tech University
Lubbock, TXSkills
- Strategic Planning
- Operations Management
- Business Development
- Financial Management
- Staff Management
- Budget Control
- Team Leadership
- Knowledgeable in CPT
- Knowledgeable in HCPCS
- Knowledgeable in ICD-10-CM
- Continuing education
- HIPAA Compliance
Certification
- CPC - AAPC Certified Professional Coder
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeper
Bella Homes
02.2020 - 01.2021
Manager
Roadhost RV
03.2017 - Current
Server
Babystacks Cafe
03.2013 - 07.2016
Lead Trainer
In-N-Out Burger
02.2007 - 07.2016
High School Diploma -
Odyssey Charter High School
CPC - Medical Insurance Billing And Coding
Texas Tech University
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