Jessica Gonzalez
Tucson,Arizona
Summary
Proven delivery driver and crew trainer with a track record of enhancing customer satisfaction and streamlining operations at Jimmy John's and McDonald's. Excelled in fast-paced environments, significantly improving service efficiency through meticulous route planning and team leadership. Skilled in customer service and time management, consistently delivering beyond expectations with a positive and collaborative approach.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Jimmy John's
10.2023 - 08.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Taking orders over the mic and take orders by phone and complete delivery tickets
- Maintaining cleanliness: Keep the restaurant clean and sanitary, including tables, floors, windows, and restrooms
- Working as an in-shopper: When there are no deliveries, work as an in-shopper
- Maintaining a positive attitude: Display a positive attitude and enthusiastic approach to all assignments
- Accepting payment: Accept payment from customers and reconcile cash at the end of the shift
Crew Trainer
McDonald's
02.2018 - 06.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Restaurant maintenance: Keep the restaurant clean and organized, and ensure items are stocked
- Customer service, Communication, Teamwork, Adaptability, Problem-solving, Food preparation, Cash handling, Order taking, Cleanliness and sanitation, and Time management.
- Greeting customers with a smile
- Taking accurate food orders
- Maintain a fast speed of service, especially during rush times
- Take orders from customers and input their selections into the restaurant’s computer systems
- Assemble orders on trays or in bags depending on the type of order.
- Taking orders over the mic and in person,operating the cash register
Education
RN
Pima Community College
1255 N StoneSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Dependable and reliable
- Attention to Detail
- Time Management
Timeline
Delivery Driver
Jimmy John's
10.2023 - 08.2024
Crew Trainer
McDonald's
02.2018 - 06.2020
RN
Pima Community College