Jessica Gonzalez
Summary
To contribute to the success of Whole Foods by leveraging my passion for natural, organic products and my commitment to exceptional customer service. I aim to support the company's mission by ensuring a positive shopping experience, maintaining high-quality standards, and fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Waitress
Monsieur Vo
09.2022 - 09.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Peacefood Cafe
04.2016 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Terri Vegetarian
02.2012 - 03.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
University Neighborhood High School
New York, NYSkills
- Guest Relations Management
- Customer Service
- Team Collaboration
- Greeting guests
- Reservation Management
- Hospitality and accommodation
- Complaint resolution
- Order Accuracy
- Compliance standards
- Handling Complaints
- Relationship Management
- Payment Processing
Timeline
Waitress
Monsieur Vo
09.2022 - 09.2024
Waitress
Peacefood Cafe
04.2016 - 03.2020
Cashier
Terri Vegetarian
02.2012 - 03.2016
High School Diploma -
University Neighborhood High School
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