JESSICA GONZALEZ

• Managed customer accounts from order to delivery, ensuring accuracy and satisfaction.
• Coordinated with clients and teams to support sales planning and forecasting.
• Improved reporting, billing, and logistics processes for smoother operations.
• Resolved billing issues and maintained accurate financial records.
• Prepared reports and handled administrative tasks efficiently.
• Collaborated across departments to troubleshoot and streamline communication.
• Maintained strong client relationships through proactive follow ups.

• Analyzed performance metrics and operational data to drive improvements.
• Managed movement of raw materials to support smooth production operations.
• Oversaw customer orders and shipments to ensure timely delivery and satisfaction.
• Organized and analyzed data to improve reporting accuracy and process documentation.
• Developed reports and dashboards to track performance trends.
• Recommended solutions to optimize workflows and operational efficiency.
• Documented process changes to support consistent operational improvements.

-Promoted-

• Coordinated with the licensed Assistive Technology Professional to ensure smooth order processing from intake to delivery.
• Verified orders and optimized fulfillment workflows to enhance sales performance.
• Managed and analyzed internal data reports through Venu system with accurate documentation.
• Handled customer inquiries and resolved complaints promptly.
• Addressed private pay collections following insurance denials or cancellations.
• Verified key documents to secure timely third party approvals.
• Trained new staff on procedures and service standards to improve efficiency.

• Managed customer service and repair inquiries, ensuring satisfaction and accurate records.
• Evaluated insurance and funding eligibility and facilitated private pay collections.
• Led process improvement initiatives and managed continuous improvement projects.
• Oversaw service orders, warranty documentation, and timely part replacements.
• Coordinated service technicians and warehouse staff for efficient scheduling and routing.
• Handled customer inquiries, service requests, and complaints effectively.
• Managed daily schedules and route reconciliations to improve operational efficiency.

- Per Diem Position-

• Managed patient interviews, registration, and data entry to ensure accurate records.
• Provided clerical support to enhance operational efficiency.
• Coordinated with healthcare staff to streamline patient information management.
• Ensured accurate order transcription for seamless processing and fulfillment.
• Organized medical records to support documentation and administrative functions.

• Managed electronic and paper filing systems to maintain accurate employee records.
• Reviewed timesheets to ensure payroll and attendance compliance.
• Oversaw office supplies inventory for smooth team operations.
• Supervised front desk staff, providing excellent service to students and guests.
• Edited documents to ensure professional, accurate correspondence.
• Implemented filing strategies to improve office efficiency and accessibility.
• Coordinated resources and guidance for staff on special projects.