Jessica Gonzalez
Phoenix,AZ
Summary
Dental Coding and Billing Specialist, enhancing claim submissions and reducing denials through meticulous insurance verification. Skilled in procedural coding and committed to patient confidentiality, I excel in teamwork and attention to detail, driving operational efficiency and improving revenue cycle management.
Overview
17
17
years of professional experience
Work History
Coding and Billing Specialist
Phoenix Pediatrics Dental
06.2019 - 02.2022
- Reviewed patient data for accuracy in coding and billing processes.
- Implemented best practices to enhance claim submissions and reduce denials.
- Collaborated with healthcare providers to ensure compliance with documentation standards.
- Verifying Insurance for eligibility and pre authorization for treatment
- Collaborated with healthcare providers to clarify documentation discrepancies, resulting in more accurate claim submissions.
- Reduced claim denials with thorough verification of insurance coverage and patient eligibility before submitting claims.
- Entering bulk payments
- Scheduling appointments
Director of Operations
R & S Mexican Food
09.2011 - 01.2013
- Streamlined operational workflows to enhance team productivity and reduce process redundancies.
- Developed and implemented standard operating procedures to ensure consistency across all departments.
- Collaborated with cross-functional teams to align operational strategies with organizational goals.
- Led performance improvement initiatives that increased efficiency and reduced operational costs.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and enhance service delivery.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Payroll
Dental Assistant
Hilgers Pediatric Dentistry
08.2009 - 08.2011
- Assisted in patient management, ensuring comfort and understanding during dental procedures.
- Prepared examination rooms and sterilized instruments to maintain a safe environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant / Office Assistance Manager
Small Smiles Dental
05.2005 - 06.2009
- Prepared treatment rooms and sterilized instruments to ensure compliance with safety protocols.
- Assisted dentists during procedures, enhancing patient comfort and care efficiency.
- Managed patient records using digital software, ensuring accuracy and confidentiality.
- Educated patients on oral hygiene practices, promoting proactive dental health measures.
- Scheduled appointments and coordinated patient follow-ups to optimize clinic workflow.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted in payroll
Education
High School Diploma -
Estrella High School
Avondale, AZ01-2002
Skills
- Claims processing
- Patient confidentiality
- Procedural coding
- Diagnostic coding
- Insurance verification
- Revenue cycle management
- Payment posting
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Coding and Billing Specialist
Phoenix Pediatrics Dental
06.2019 - 02.2022
Director of Operations
R & S Mexican Food
09.2011 - 01.2013
Dental Assistant
Hilgers Pediatric Dentistry
08.2009 - 08.2011
Dental Assistant / Office Assistance Manager
Small Smiles Dental
05.2005 - 06.2009
High School Diploma -
Estrella High School