Jessica Gonzalez-Baez
Kissimmee,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
CF-Consumer Experience Specialist I
Advent Health-Referrals Department
08.2023 - Current
- Responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center.
- Demonstrates empowerment successfully and uses critical thinking skills to resolve customer inquiries.
- Update consumer records in relevant technology systems.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 50 customer calls per day.
Administrative Assistant
Polytechnic University-Orlando Campus
02.2022 - 08.2023
- Assistance project manager and staff team for Title V Federal Grant Aerospace Laboratory Construction and Course Development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Prepare purchase orders for supplies and equipment.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coordinated travel arrangements and maintain inventory control.
- Performed research to collect and record grant data for external evaluation.
Client Service Associate
Popular Securities-Broker Dealer
09.2003 - 12.2021
- Handle all administrative, operational, and technical processes of business carried out by the Financial Consultant (Series 7).
- Generates, manages, and monitors daily reports, tax reports, and end-of-year reports.
- Prepares proposals, and presentations and manages all paperwork under strict deadlines.
- Open accounts and perform necessary maintenance including deposits.
- Conducts research and analytical studies, preparing reports that include cost analyses, comparative financial data, and informational data to support findings.
Education
MBA - Human Resources
Ana G Mendez
Orlando Campus05.2025
MBA - Project Management
Ana G. Mendez
Santa Isabel, PR05.2021
BBA - Office Systems
University of Puerto Rico
Ponce, PR05.2003
High School Diploma - Accounting Vocational Diploma
Santiago Rivera Garcia Vocational School
Yauco, PR05.1998
Skills
- Bilingual in Spanish and English
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Adobe Acrobat, Zoom, CRM, Epic and Salesforce
- 67 WPM
- Accounting Techniques and Invoice Processing
- Database and Client Management Systems
- Multitasking and Time Management
- Teamwork and Collaboration
- Call Center Specialist
- Customer Service and Attention Detail
Timeline
CF-Consumer Experience Specialist I
Advent Health-Referrals Department
08.2023 - Current
Administrative Assistant
Polytechnic University-Orlando Campus
02.2022 - 08.2023
Client Service Associate
Popular Securities-Broker Dealer
09.2003 - 12.2021
MBA - Human Resources
Ana G Mendez
MBA - Project Management
Ana G. Mendez
BBA - Office Systems
University of Puerto Rico
High School Diploma - Accounting Vocational Diploma
Santiago Rivera Garcia Vocational School