Jessica Gonzalez Sandoval
Los Banos,CA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
Work History
Receptionist
The Morning Star Packing
06.2020 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Proactively identified all accounting errors by developing cross-referencing databases.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered employee inquiries regarding health benefits and 401k options.
- Coordinated technical training and personal development classes for staff members.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflicts.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Sales Analyst
The Morning Star Packing
02.2017 - 05.2020
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Maintained records related to sales, returns and inventory availability.
- Assisted customers with prompt and polite support in-person and via telephone.
- Created effective organizational systems for reports, agendas, contracts and records.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Generated bar graphs, trend lines and pie charts to represent sales data.
- Monitored performance and generated reports detailing quality of product and defect rates.
Laboratory Technician
The Morning Star Packing
06.2015 - 10.2016
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.
Sanitation Worker
The Morning Star Packing
06.2014 - 11.2014
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Disposed of hazardous materials in appropriate manner.
Product Sorter
The Morning Star Packing
06.2013 - 10.2014
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Education
Associate of Science - Criminal Justice
Merced College
Merced, CAGED -
Merced Adult School
Merced, CA03.2016
Skills
- Precision and Accuracy
- Account Auditing
- Data Analysis
- Bill Payment and Recordkeeping
- Record Reconciliation
- Attention to Detail
- Data Entry and 10-Key
- Accounts Receivable
- Inventory Management
- Financial Closing Reports
- Microsoft Office
- Purchase Orders
- Prioritization and Time Management
- Billing and Invoicing
- Reporting skills
- Customer Service
- Quality Control Analysis
- Employee Surveys
Timeline
Receptionist
The Morning Star Packing
06.2020 - Current
Sales Analyst
The Morning Star Packing
02.2017 - 05.2020
Laboratory Technician
The Morning Star Packing
06.2015 - 10.2016
Sanitation Worker
The Morning Star Packing
06.2014 - 11.2014
Product Sorter
The Morning Star Packing
06.2013 - 10.2014
Associate of Science - Criminal Justice
Merced College
GED -
Merced Adult School
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