Jessica Good
Kingsport,Tennessee
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of care and customer service with the addition of training in both the pharmaceutical industry and the military. Punctual and attentive to even the smallest details. Motivated to learn, grow, and excel in any industry.
Overview
16
16
years of professional experience
Work History
Stable Hand
Snow Cloud Private Rescue
Kingsport, TN
08.2021 - Current
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Administered horse medication and necessary special care.
- Performed medical aid, working with veterinarians to handle advanced cases.
Staff Sergeant / Air Transportation 2T2X7
Air National Guard (USAF)
Knoxville, TN
02.2015 - Current
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo, hazardous cargo, and explosives.
- Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Inspected, loaded, and moved billions of dollars of equipment all over the world.
- Accurately calculated center of balance for heavy equipment.
- Worked flexible hours; night, weekend, and holiday shifts.
Certified Pharmacy Technician
Food City Pharmacy
Kingsport, United States
10.2013 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Education
Bachelor of Arts - History / Legal Studies
East Tennessee State University
Johnson City, TN05.2022
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Work Task Prioritization
- Scheduling and Coordinating
- Microsoft Suite Proficiency
Timeline
Stable Hand
Snow Cloud Private Rescue
08.2021 - Current
Staff Sergeant / Air Transportation 2T2X7
Air National Guard (USAF)
02.2015 - Current
Certified Pharmacy Technician
Food City Pharmacy
10.2013 - 08.2021
Bachelor of Arts - History / Legal Studies
East Tennessee State University
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