Jessica Goodman
Portsmouth,VA
Summary
Human Resources Management Professional leveraging 15+ years in managerial and leadership roles. Maintained knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employee law. Able to multi-task missions, projects, and programs placing the right personnel and resources as needed to meet internal and external requirements. Additionally, possess a comprehensive background in operations management, program analysis, logistics, strategic planning, process improvement, team building, problem-solving and cross functional leadership. Diligent, detail-oriented and experienced HR/administrative assistant offering solid understanding of legal and regulatory issues surrounding federal and state activities. Background reviewing large data sets with speed and accuracy to verify integrity of information. Talent spotting anomalies in data, information and documentation.
Overview
5
5
years of professional experience
Work History
Medical Assistant/DND testing facilitator
National Neuropathy Center
10.2023 - 07.2024
- Take patient Blood Draws, Fill patient prescriptions as ordered by providers, Administer Sub Q injections for over 300 patients weekly, Take patient vitals, Perform tech duties relating to examinations, Providing initial, mid, as well as final testing for pre and post completed RST/PT treatment for over 7-8 patients daily, Created medical notations for patient visit including visit codes for billing and insurance purposes
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Sanitized, restocked, and organized exam rooms and medical equipment
Medical Assistant
MRI-CT
04.2023 - 10.2023
- Assist MRI technologists with preparing patients for doctor ordered imaging, Starting intravenous insertion on patients for contrast for in depth imaging, Reviewing patient documentation and checking over images after services rendered
Nurse Care Partner
Sentara Heart Hospital
08.2022 - 06.2023
- Work under the direct supervision of a professional nurse to implement delegated aspects of nursing care, Provide patient care, support the admissions and discharge process, and comply with patient safety practices under the direction of the professional nurse, Observe patients' physical, mental, and emotional conditions and report any change to the nurses
Credentialing Specialist/Admin and HR Assistant/ Certified RACR Recruiter
Medical Staffing Solutions, USA
11.2019 - 09.2022
- Executed licensure and credentialing for new employees and incumbents ( over 400 past and present employees of the company), Managed a database of over 200+ providers, maintaining up to date credentialing information and ensuring timely renewal, Conducted thorough inpatient and outpatient provider credentialing and re-credentialing, attaining 95% compliance with regulatory standards
- Conducting investigations of alleged criminal violations of Federal tax statutes and making recommendations for criminal prosecutions and civil penalties.
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes for agency employees.
- Gained extensive knowledge in data entry, analysis and reporting.
- Performing internal audit, administrative, and management duties directly related to the collection of Federal taxes via government contracted and local employees.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and delivered HR training sessions to staff, managers and executives.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
Safety Partner (ED/Behavioral Health)
Sentara Norfolk General Hospital
01.2022 - 08.2022
- Sitting with over 500 patients at risk of suicide, falls, wandering, self-harm, or other risk behaviors, Enabling patients to maintain function during their hospital stay, Using proper de-escalation tactics to ensure that safety of the patient and staff are not compromised
Billing, scheduling clerk
EVMS
03.2022 - 05.2022
- Pre-register new and existing patients, Checking in EPIC for most recent information, Provide portal information to all patients and ensure correct email address is collected and entered in system, Verify insurance, answer incoming phone calls to 8 phone lines, schedule medical appointments
Education
Thomas Nelson Community College
06.2022
Masters of Healthcare Administration -
Stratford University
06.2018
Bachelor of Arts - undefined
Old Dominion University
Norfolk, VA12.2010
Skills
- Quality Assurance
- Data Analysis Metrics
- Policy Implementation
- Provided expertise and support in Human Resources Administration including customer support, policy and procedure, employer/employee relations, human resource strategy, regulatory compliance, and employment law
- Provided extensive analytical skills along with measuring performances of the company and its customers
- Provided interaction with customers through numerous online and offline channels such as gmail and outlook, LinkedIn, ZipRecruiter, Indeed as well as in person and over the phone receiving insight and feedback
- Provided guidance on interpretation of organizational policies and procedures
- Analyzed trends in compensation and benefits
- Recruited, screened, on boarded and oriented newly hired personnel according to the organizational needs and budget
- Developed, designed and conducted staff development programs including training and education that provided internal development opportunities for employees
- Attended and oversaw employee disciplinary meetings, terminations and investigations
- Administered benefit programs including timely enrollments, unemployment processing and workers compensation claims and leave benefits
- Ensured employee files and records were in compliance and maintained according to regulatory standards and organizational policy
- Identified data needed for reports and ensured reports accurately capture and present information appropriate to the audience
- Microsoft Office
- Operating Systems
- MacOs
- Microsoft Windows
- UNIX
- Linux
- EPIC
- Google Suite
- IOS
- ADP
- Investigative techniques knowledge
- Tax law familiarity
- Researching abilities
- Information tracking
- Tax Compliance
- Tax code interpretation
Affiliations
- American Health Information Management Association Since 2019
- Virginia Health Information Management Association Since 2019
Veteranstatus
Navy Veteran
Timeline
Medical Assistant/DND testing facilitator
National Neuropathy Center
10.2023 - 07.2024
Medical Assistant
MRI-CT
04.2023 - 10.2023
Nurse Care Partner
Sentara Heart Hospital
08.2022 - 06.2023
Billing, scheduling clerk
EVMS
03.2022 - 05.2022
Safety Partner (ED/Behavioral Health)
Sentara Norfolk General Hospital
01.2022 - 08.2022
Credentialing Specialist/Admin and HR Assistant/ Certified RACR Recruiter
Medical Staffing Solutions, USA
11.2019 - 09.2022
Thomas Nelson Community College
Masters of Healthcare Administration -
Stratford University
Bachelor of Arts - undefined
Old Dominion University
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