Jessica Goodwin
Fort Worth,TX
Summary
Enthusiastic and eager professional looking to continue a career and contribute to team success while working their way up utilizing hard work, attention to detail, and excellent interpersonal skills.
Organized individual with hands-on experience in 911 Telecommunications and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
Telecommunication
City of Denton Police Department
Denton, Texas
01.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Enhanced communication skills through rigorous training, preparing for high-stress emergency situations.
- Participated in continuous training programs, staying informed on latest emergency response protocols.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
Rural Carrier
United States Post Office
Mansfield, Texas
02.2022 - 12.2022
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Increased accuracy of mail distribution by regularly updating address changes in the system.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Consistently met performance goals set forth by management regarding daily completion times for assigned routes.
Personal Assistant
Holzsweig/Sackler Family
Dallas, Texas
07.2017 - 08.2021
- In charge of planning and organizing normal life activities for the family
- Planning and cooking meals, grocery shopping, and organizing lists
- Ran errands for family members
- Attended to needs of a special needs/autistic child/teenager, including mentoring and understanding
- Transportation to therapy, activities, and school
- General helping child with everyday tasks
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Maintained entire family's schedule and organized events.
Nanny
Natasha Stefanik
Palm Beach Gardens, Florida
09.2014 - 06.2017
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within household which helped maintain consistency across all environments.
- Maintained clean and organized home environment conducive to optimal child development through regular tidying duties.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Built positive and nurturing environments to support child social and emotional growth.
Nanny
Raymond Family
Winter Garden, Florida
11.2009 - 08.2014
- Regularly traveled with family to help with vacation activities and childcare.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
- Assisted with light housekeeping duties as well as running errands.
Supervisor
Starbucks
Orlando,Florida
10.2002 - 08.2009
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across team.
- Fostered positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Accurately completed end-of-day financial tasks worth over $10,000of cash and card transactions daily.
- Assisted in development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
Education
Bachelor of Science - Cyber Security
Purdue University
Online06.2026
Associate of Arts - Interior Design
Art Institute of Pittsburgh
Online07.2016
High School Diploma -
Anderson High School
Anderson, Indiana06.2002
Skills
- Situational awareness
- Typing speed
- Assertiveness
- Problem-solving
- Critical thinking
- Active listening
- Stress tolerance
- Map reading skills
- Basic life support
- Police department procedures
Timeline
Telecommunication
City of Denton Police Department
01.2023 - Current
Rural Carrier
United States Post Office
02.2022 - 12.2022
Personal Assistant
Holzsweig/Sackler Family
07.2017 - 08.2021
Nanny
Natasha Stefanik
09.2014 - 06.2017
Nanny
Raymond Family
11.2009 - 08.2014
Supervisor
Starbucks
10.2002 - 08.2009
Bachelor of Science - Cyber Security
Purdue University
Associate of Arts - Interior Design
Art Institute of Pittsburgh
High School Diploma -
Anderson High School