Jessica Goodwin
Palm Coast,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tobacco Hut
12.2024 - 09.2025
- Coordinated daily operations to ensure efficient workflow and optimal team performance.
- Developed training materials to enhance staff knowledge and improve service delivery.
- Analyzed sales data to identify trends and support inventory management decisions.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Assisted in the development of strategic initiatives aimed at increasing customer satisfaction.
- Evaluated employee performance, providing constructive feedback to promote continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Administrative Assistant
Drunagel Services LLC
05.2024 - 09.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained detailed records of financial transactions- Invoices and Receipts
- Supervised purchasing process for machinery and supplies
- Managed scheduling and appointments.
- Worked hand in hand with EMCOR (a government contracting company)
Lead Teacher
Minnieland Academy
05.2023 - 04.2024
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Taught basic language skills including reading readiness, phonics, writing.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Adapted teaching methods based on individual student needs.
- Maintained supplies inventory for the classroom including art materials and books.
- Participated in staff meetings and professional development workshops.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Restaurant Hostess
Velocity Wings
05.2022 - 08.2023
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Food Runner
The Philadelphia Tavern
01.2022 - 07.2022
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Followed proper cash handling procedures when accepting payments from customers.
- Ensured compliance with health code regulations related to food storage temperatures.
Education
High School Diploma -
Patriot High School
Nokesville, VA06-2023
Skills
- Appointment Scheduling
- Invoice Processing
- Records retrieval
- Bookkeeping
- Expense Reporting
- Time management
- Letter preparation
- Meeting planning
- Reception oversight
- Data Entry
- Office Administration
- Travel Coordination
- Presentation Design
- Filing
- Check processing
- Research
- Calendar Management
- Workflow Optimization
- Scheduling
- Certified Legal Office Assistant
- Social Media Management
- Spreadsheet Management
- Strong Problem Solver
- Payroll and budgeting
- Microsoft Word
- Project Management
- Contract agreement preparation
- Event Coordination
- Computer Skills
- Relationship Building
- Credit checks
- Customer and client relations
- Recruiting
- Office Equipment Maintenance
- Time Management
- Travel Planning
- Purchase orders organization
- Documentation And Reporting
- Communication with Customers
- Customer Service
- Strong work ethic
- Cash handling
- Food running
- Safe food handling
- High volume dining
- Sales techniques
- Supply restocking
- Table bussing
- Point of sale operation
- Order management
- Guest seating
- Menu presentation
- Shift management
- Positive guest interactions
- Price memorization
- Hostess support
- Effective customer upselling
- Team player
- Reliable and responsible
- Warm and friendly
- High energy and stamina
- Team leadership
- Problem-solving
Timeline
Assistant Manager
Tobacco Hut
12.2024 - 09.2025
Administrative Assistant
Drunagel Services LLC
05.2024 - 09.2024
Lead Teacher
Minnieland Academy
05.2023 - 04.2024
Restaurant Hostess
Velocity Wings
05.2022 - 08.2023
Food Runner
The Philadelphia Tavern
01.2022 - 07.2022
High School Diploma -
Patriot High School