Jessica Gordon
Port Saint Lucie,FL
Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Personable customer service offering 20 plus years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Sales
Comfort Medical Supplies
Coral Springs, FL
02.2018 - 06.2022
- Followed up with customers after completed sales to assess satisfaction and resolve service concerns. Also reordered their ostomy and catheter supplies.
Customer Service and Sales Rep
Liberty Medical Supplies
Port St Lucie , FL
05.2001 - 01.2018
- Worked in customer service and sales working with diabetic testing supplies.
- Worked in pharmacy placing customers medication order.
- Scheduler for diabetic shoe fitters to go to patients home to get fitted for shoes.
Education
Associate of Science - Nursing
Indian River State College
Ft. Pierce, FLSkills
- Worked in customer service field for over 20 years
- Have worked with computers for over 20 years
- Speak little spanish
Certification
Certified Med Aide/Tech
Timeline
Customer Service Representative and Sales
Comfort Medical Supplies
02.2018 - 06.2022
Customer Service and Sales Rep
Liberty Medical Supplies
05.2001 - 01.2018
Associate of Science - Nursing
Indian River State College
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