Jessica Gordon
Punta Gorda,Fl
Summary
Dynamic individual equiipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Water Technician and Service Coordinator
Culligan
02.2020 - 04.2022
- In home water testing and sales appointments
- Cold calling and door to door sales generating
- Fielding all company service calls
- Over the phone trouble shooting with customers
- Coordinating all activities of service personnel
- Scheduling all warranty and service requests
- Generating service reports
- Communication with upper management regarding service department issues and events
- Completion of sales and finance documents
- Educated clients on best practices for maintaining their private wells or septic systems for optimal performance and safety.
- Enhanced customer satisfaction by promptly addressing concerns about water quality or service interruptions.
Marketing Associate
FloStop Restoration
10.2019 - 02.2020
- Attend all marketing events and networking opportunities
- Website optimization
- Manage all social media accounts
- Cold calls
- Develop and maintain relationships with potential clients
- Assist with development of sales strategies
- Enhanced social media presence with creative content and effective targeting.
- Any further tasks deemed necessary to fulfill the company’s mission
- Boosted brand visibility by developing and executing targeted marketing campaigns.
General Manager
Higher Power Outfitters
02.2017 - 09.2019
- Attend all marketing events and networking opportunities
- Supervise all sales personnel
- Create all staff schedules
- Maintain inventory and order new stock
- Maintain all social media accounts, Gun broker ads, and website
- Maintain all acquisition logbooks for ATF compliance
- Develop and maintain relationships with potential clients
- Foster new and current relationships with distributors
- Assist with development of sales strategies
- Basic in-house accounting for the business including payroll
- Create and execute all marketing campaigns for the business
- Cleaning and repairs of firearms
- Preparing and processing of ATF background check paperwork for all firearms and Class II weapons
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
Director of Business Development
Moguel Contracting Group Inc.
08.2016 - 11.2016
- Attend all marketing events and networking opportunities
- Maintain all social media accounts, Craigslist ads, and website
- Design and manage all printed marketing material
- Develop and maintain relationships with potential clients and property managers of local communities and HOAs
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Assist with development of sales strategies
- Visit properties to cultivate new leads
- Create and execute all marketing campaigns for the business
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Increased client base by developing and implementing effective business development strategies.
Marketing Associate
Charlotte County Habitat for Humanity
02.2016 - 08.2016
- Attend all marketing events and networking opportunities
- Created online store for affiliate website
- Launched new business to generate earned income for homeownership program
- Acquire, appraise value of and create web posts for merchandise for online store
- Develop relationships with potential clients of Cleanout business
- Manage all administrative responsibilities for Cleanout business
- Visit properties for all bid requests for Cleanout business
- Prepare and deliver all estimates for Cleanout business
- Created and executed all marketing campaigns for the Resale stores and Cleanout business
- Any further tasks deemed necessary to fulfill the affiliate’s mission to provide affordable housing in Charlotte County
- Enhanced social media presence with creative content and effective targeting.
Development Assistant
Charlotte County Habitat for Humanity
06.2014 - 02.2016
- Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.
- Assisted in establishing partnerships with local businesses to secure sponsorships for major fundraisers.
- Maintain all social media accounts and website content
- Maintained accurate records of all donations in CRM system, ensuring data integrity for future reporting needs.
- Organize and develop yearly Women Build event
- Supervise and instruct volunteers on the job sites
- Provide assistance with all special events
- Any further tasks deemed necessary to fulfill the affiliate’s mission to provide affordable housing in Charlotte County
- Managed donor acknowledgment process, ensuring timely recognition of contributions and building strong relationships.
Legal Assistant
Lehn Law, P.A.
11.2013 - 04.2014
- Answer all incoming calls and forward to the appropriate personnel
- Process all incoming mail
- Greet clients upon entry and review and process intake paperwork
- Review and process all incoming bankruptcy documentation submitted by the client
- Forward documentation to the designated Trustee
- Prepare estate planning documents for clients
- Any further tasks deemed necessary to the practice by the attorney per his instruction
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Sales Team Member
Guess Outlet
10.2013 - 03.2014
- Provide thorough customer service during each sales experience
- Receive and process all incoming shipment
- Perform all cashier duties required for each sales transaction
- Helped customers locate products and checked store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions about sizing, accessories, and merchandise care.
- Mentored junior team members, sharing best practices for achieving sales goals and maintaining customer relationships.
Sales Team Member
Under Armour
10.2012 - 05.2013
- Provide thorough customer service through the duration of the sales experience
- Receive and process all shipments
- Perform all cashier duties
- Execute new floorset plans per corporate instruction
- Processed product returns and assisted customers with other selections.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
General Restaurant Manager
Coushatta Casino Resort
01.2006 - 01.2008
- Manage up to 600 associates at any given time
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitor adherence of all proper health and food safety laws and guidelines
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Provide communication and guidance to shift supervisors
Restaurant Shift Supervisor
Coushatta Casino Resort
01.2003 - 01.2006
- Maintain all Front of the House operations for the shift
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Interview, hire and train all new associates
- Prepared payroll for all venue associates
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Beverage Server
Coushatta Casino Resort
01.1995 - 01.2003
- Expedite preparation and delivery of beverages in a friendly, timely manner
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Ensure that all guests have an enjoyable, entertaining experience
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Customer Service Manager
Wal-Mart
01.1994 - 01.1995
- Maintain all Front-End operations for the shift
- Schedule all associate break times
- Communicate with service desk customers to expedite quick exchanges and returns
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Nursing -
Louisiana State University Eunice
Eunice, La01.2012
Skills
- Customer service
- Operations management
- Documentation skills
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
Timeline
Water Technician and Service Coordinator
Culligan
02.2020 - 04.2022
Marketing Associate
FloStop Restoration
10.2019 - 02.2020
General Manager
Higher Power Outfitters
02.2017 - 09.2019
Director of Business Development
Moguel Contracting Group Inc.
08.2016 - 11.2016
Marketing Associate
Charlotte County Habitat for Humanity
02.2016 - 08.2016
Development Assistant
Charlotte County Habitat for Humanity
06.2014 - 02.2016
Legal Assistant
Lehn Law, P.A.
11.2013 - 04.2014
Sales Team Member
Guess Outlet
10.2013 - 03.2014
Sales Team Member
Under Armour
10.2012 - 05.2013
General Restaurant Manager
Coushatta Casino Resort
01.2006 - 01.2008
Restaurant Shift Supervisor
Coushatta Casino Resort
01.2003 - 01.2006
Beverage Server
Coushatta Casino Resort
01.1995 - 01.2003
Customer Service Manager
Wal-Mart
01.1994 - 01.1995
Nursing -
Louisiana State University Eunice