Summary
Overview
Work History
Education
Skills
Timeline

Jessica Gott

Seattle,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Program Manager III

Meta
Seattle, WA
04.2022 - Current
  • Develop operational processes around partner onboarding and management to drive efficiencies across the vertical
  • Identify opportunities to automate or streamline processes through the implementation of new tooling or features
  • Manage complex projects and lead initiatives across diverse markets
  • Serve as an internal advocate in connecting teams to product and operational solutions
  • Proactively advocate for our Gaming partners and push issues toward resolution.
  • Use data to identify opportunities and deliver insights to improve performance on Meta platforms
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.

Program Manager Contractor

Amazon
Seattle, WA
04.2019 - Current
  • Manage daily queue of SIM requests from Business Partners
  • Collaborate with Legal to negotiate agreements, enter into Contract management database and send for signatures.
  • Fostered relationships with vendors to promote positive working relationships.
  • Maintained open communication by presenting regular updates on project status to Business Partners.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated.
  • Counseled business partners to determine issues and deliver solutions to individualized problems and concerns.

Project Coordinator

Epiq
Seattle, WA
01.2019 - 04.2019
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Oversaw productivity streams for ongoing and special projects.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Reviewed documentation to verify conformance with established project criteria.
  • Oversaw workflow and conducted month-end reconciliation of jobs.

Operations Manager

Domicile
Seattle, WA
01.2018 - 12.2018
  • Work closely with inventory manager and team to use current reporting data perform analysis of inventory and ensure inventory is utilized effectively, purchasing right equipment, maintaining solid inventory data and reduce expenses.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Investigated and resolved departmental non-conformances.
  • Reviewed shift reports to understand current numbers and trends.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Eased team transitions and new employee orientation through effective training and development.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed daily operations of hotel organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Education

Bachelor of Arts - Business Administration

Southern Utah University, Cedar City, UT
01.2019 - Current

Skills

    Self-Motivated

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Timeline

Program Manager III - Meta
04.2022 - Current
Program Manager Contractor - Amazon
04.2019 - Current
Southern Utah University - Bachelor of Arts, Business Administration
01.2019 - Current
Project Coordinator - Epiq
01.2019 - 04.2019
Operations Manager - Domicile
01.2018 - 12.2018

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Jessica Gott