Jessica Gourno

• Monitored security to protect employees, customers and property.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Mentored team members to enhance professional development and accountability in workplace.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Created employee schedules to align coverage with forecasted demands.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Paid attention to detail while completing assignments.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Organized and detail-oriented with a strong work ethic.
• Applied effective time management techniques to meet tight deadlines.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Purchased food and cultivated strong vendor relationships.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Motivated staff to perform at peak efficiency and quality.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Oversaw food preparation and monitored safety protocols.

• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Increased accuracy of inventory records through meticulous documentation and regular audits.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed strong communication and organizational skills through working on group projects.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Excellent communication skills, both verbal and written.

• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
• Increased accuracy of inventory records through meticulous documentation and regular audits.
• Conducted regular inspections and audits to check quality and verify inventory levels.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Completed cycle counts and monthly inventory.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Maintained clean, orderly work environment free of hazards.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
• Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Checked packages and merchandise for damage and notified vendors.
• Consistently lifted materials weighing as much as [Number] pounds.
• Helped train new employees in safe practices and warehouse procedures.
• Assisted in receiving, stocking and distribution of merchandise.
• Strapped items down over protective padding to secure throughout transportation.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Managed warehouse operations and verified proper shipment procedures.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Assembled pallets and crates for secure transportation of materials.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked flexible hours across night, weekend, and holiday shifts.

Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Managed staff schedules and maintained adequate coverage for all shifts.