Summary
Overview
Work History
Education
Skills
Languages
Timeline
I'm a very eager to work & a very quick learner!
Hi, I’m

Jessica Gragg

Iron Station,NC
Jessica Gragg

Summary

Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities


Find a stable place or employment with the options to be able to move up within the company. Help like-minded colleges with their day to day task, as well as their long term goals. Have my work appreciated & know that I am making a difference to someone, somewhere..

Overview

17
years of professional experience

Work History

Door Dash

Delivery Associate
05.2025 - Current

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.

Family Dollar

Assistant manager, First-Line Supervisors of Retail Sales Workers
04.2021 - 02.2025

Job overview

  • Assistant manager
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Family Dollar

Store Manager
09.2023 - 02.2024

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.


GrubHub

Food Delivery Driver, Driver/Sales Workers
01.2020 - 04.2021

Job overview

  • Pick up and deliver food on a timely manner!
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

SHOP AND SAVE

Cashier, Cashiers
02.2009 - 09.2009

Job overview

  • Clean and close store nightly. Ensure all money is accounted for.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.

Education

Gaston College
Dallas, NC

High School Equivalency Diploma from General High School Curriculum
02.2007

University Overview

Skills

  • Management of retail operations

  • Proficient in retail transaction systems

  • Understanding of multiple trades

  • Approachable and personable

  • Adept at handling monetary exchanges

  • Experienced in GPS navigation systems

  • Active driver's license

  • Organizational time strategies

  • Meticulous attention to detail

  • Trustworthy and reliable

  • Quality management

Languages

English
Native or Bilingual

Work Type

Full Time

Work Location

On-Site

Timeline

Delivery Associate
Door Dash
05.2025 - Current
Store Manager
Family Dollar
09.2023 - 02.2024
Assistant manager, First-Line Supervisors of Retail Sales Workers
Family Dollar
04.2021 - 02.2025
Food Delivery Driver, Driver/Sales Workers
GrubHub
01.2020 - 04.2021
Cashier, Cashiers
SHOP AND SAVE
02.2009 - 09.2009
Gaston College
High School Equivalency Diploma from General High School Curriculum

I'm a very eager to work & a very quick learner!

I'm a very eager to work & a very quick learner!
  • Assistant manager Assistant manager Cashiers Conversion Record
  • Experience in directly supervising sales workers in a retail establishment or department, including management functions such as purchasing, accounting, and personnel work.
  • Proficient in POS systems.
  • Knowledge of many different trades.
  • Very friendly with everyone.
  • Proficient in money handling.
  • Receiving and placing orders.
  • Determination and patience is key!

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