Jessica Graham

Personable and dedicated company representative with extensive experience in food/retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and team members. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
• Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Assessed operational performance to measure compliance with regulatory, industry and brand standards.
• Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Led team to achieve 300% flow through on bottom line from previous year P&L, earning recognition from upper management and financial reward.
• Recognized as Regional Service All Star for outstanding performance and team contributions.
• Consistently maintained high customer satisfaction ratings.