Jessica Graham
East Peoria,IL
Summary
Dedicated and detail-oriented professional with extensive experience in hospitality management, ophthalmic technology and education. Adept to providing exceptional customer service, managing teams, and ensuring operational excellence. Skilled in-patient care, diagnostic testing and administrative support within ophthalmology. A dynamic leader with strong communication, problem solving and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Ophthalmic Technician and Vision Councilor Technician
20/20 Institute
Denver, CO
02.2022 - 02.2025
- Assisted in pre-testing patients, including measuring intraocular pressures, conducted visual acuity tests, refractive measurements, and tonometry to assist in diagnosing eye conditions
- Assisted ophthalmologists during patient examinations, LASIK procedures, and laser treatments
- Educating patients with eye drops, medication and follow-up care
- Performed diagnostic imaging, including OCT scans, Visual Field testing and ARC Scan imagining
- Coordinated patient appointments and maintained detailed documentation of exam findings ensuring smooth clinic workflow
Head Server and Front of House Assistant Manager
The Butchery Steaks, Chops & Seafood
Arvada, CO
05.2020 - 05.2022
- Oversee Daily restaurant operations, ensuring seamless service and outstanding dining experience for guest
- Maintain extensive knowledge of menu offerings, wine pairings, and presentation to enhance customer engagement
- Provide leadership and direction to staff, fostering a positive and motivating work environment
- Handled customer concerns with professionalism, ensuring prompt resolution and satisfaction
Paraprofessional
Fitzmorris & Secrest Elementary Schools
09.2020 - 05.2021
- Served as an interim elementary school teacher, adapting to various grade levels (K-5th) during COVID-19 pandemic
- Delivered engaging and structed lessons while maintaining a supportive and inclusive environment
- Collaborated with staff to uphold school objectives, policies, and educational goals
- Managed classroom activities efficiently, demonstrating strong time management and organizational skills
Education
Associate of Applied Science - Education
Illinois Central College
Skills
- Analytical skills
- Creative problem-solving skills
- Patient care
- Ophthalmic diagnostic
- Customer service
- Team leadership
- Staff training
- Sales
- Revenue growth
- Inventory management
- Positive guest experiences
- Time management
- Multitasking
- Conflict resolution
- Efficiency in fast-paced environments
Overview
With a background in Education coursework from Illinois Central College, I have developed strong analytical and creative problem-solving skills. My expertise spans patient care and ophthalmic diagnostic, customer service, team leadership and staff training. I excel in sales and revenue growth, inventory management, and creating positive guest experiences. Additionally, I am highly skilled in time management, multitasking and conflict resolution, ensuring efficiency in fast-paced environments.
Timeline
Ophthalmic Technician and Vision Councilor Technician
20/20 Institute
02.2022 - 02.2025
Paraprofessional
Fitzmorris & Secrest Elementary Schools
09.2020 - 05.2021
Head Server and Front of House Assistant Manager
The Butchery Steaks, Chops & Seafood
05.2020 - 05.2022
Associate of Applied Science - Education
Illinois Central College