Open To Work
Jessica Graham
Pharmacy Operations Manager
Queensbury,NY
Summary
Experienced with pharmacy operations management, ensuring efficient workflow and patient safety. Utilizes strategic planning to optimize inventory and regulatory compliance. Track record of leading collaborative teams and adapting to dynamic healthcare environments.
Experienced with medication dispensing, patient communication, and inventory management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
07.2014 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Monitored inventory control system to ensure stock rotation and current expiration dates.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Processed insurance claims and submitted orders for billing via computerized system.
- Received, processed, dispensed and delivered an average of 300 of prescriptions daily.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with doctors' offices and medical clinics regarding medication dosage, refills and patient information.
Shift Leader
Blockbuster
06.2009 - 01.2013
- Opened and closed the business and verified all financial transactions on a daily basis.
- Maintained detailed records of employee performance to ensure staff members were working to potential.
- Created and maintained a staff training program that featured best practices for lead generation and customer retention.
Certified Nursing Assistant
Right at Home
11.2008 - 06.2009
- Utilized proper lift techniques to transfer patients from chair to bed.
- Provided in-home companionship services to elderly residents in the community.
- Performed light housekeeping duties as part of a comprehensive in-home care plan.
- Assisted nursing home residents with daily living and recreational activities.
Child Care Provider
11.2006 - 06.2009
- Used creativity to design new systems, ideas and applications.
- Performed housekeeping duties such as cleaning toys and arranging items for use.
- Organized recreational activities.
- Discussed behavior or developmental issues with parents or guardians.
Warehouse Employee
Best Buy
11.2006 - 09.2007
- Took inventory of materials and made orders where necessary.
- Unloaded trucks with merchandise.
- Organized the warehouse and made sure the sales floor was fully stocked.
Au-Pair
Family Schemm
11.2004 - 08.2006
- Used creativity to design new systems, ideas and applications.
- Discussed behavior or developmental issues with parents or guardians.
- Performed housekeeping duties such as cleaning toys and arranging items for use.
- Prepared meals and snacks.
Education
Bachelor degree - psychology
SUNY Plattsburgh Branch Campus
Queensbury, NYAssociate degree - criminal justice police science
SUNY Adirondack
Queensbury, NYCertified nursing assistant -
Home Care University
Arlington, VASkills
- Outstanding people skills
- Data entry
- Customer service
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Communications
- Attention to detail
- Dependable
- Multi-tasking and negotiation
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
Languages
English
Native or Bilingual
German
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Pharmacy Technician
Walgreens
07.2014 - Current
Shift Leader
Blockbuster
06.2009 - 01.2013
Certified Nursing Assistant
Right at Home
11.2008 - 06.2009
Child Care Provider
11.2006 - 06.2009
Warehouse Employee
Best Buy
11.2006 - 09.2007
Au-Pair
Family Schemm
11.2004 - 08.2006
Bachelor degree - psychology
SUNY Plattsburgh Branch Campus
Associate degree - criminal justice police science
SUNY Adirondack
Certified nursing assistant -
Home Care University
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