Jessica Granger
Record Specialist
Silver Springs,NY
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Proficient in multiple Microsoft programs including excell. Eager to maintain a full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Record Specialist
Invitae Corporation
02.2021 - 02.2024
- Advocated for patients needing medical records to further treatment options and prolong life
- Complied with all laws regarding the release of information and well versed in Hipaa regulations
- Helped manage specific deals to assure data was provided accurately and efficiently
- Experienced in different Electronic Health Record Systems, salesforce and microsoft programs including excell
- Collaborated with team members to ensure optimal results for the patients
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
Collection Specialist/Senior Collector
Coast Professional Inc.
09.2019 - 03.2020
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked as a Senior Collector overseeing a team of collection specialists answering questions and stepping in on difficult phone calls
Collection Specialist
RevCrest
01.2018 - 06.2018
- Operate Titanium and Artiva computer systems
- Utilized a multi-line phone system
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
Collection Specialist
Pioneer Credit Recovery
08.2013 - 12.2017
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
High School Diploma -
Letchworth High School
Gainesville, NY 05.2001 -
Skills
Research abilities
Effective data management
Clerical skills
Attention to Detail
Goal Setting
Interpersonal Skills
Microsoft Excel
Call center experience
Problem-solving abilities
Timeline
Record Specialist
Invitae Corporation
02.2021 - 02.2024
Collection Specialist/Senior Collector
Coast Professional Inc.
09.2019 - 03.2020
Collection Specialist
RevCrest
01.2018 - 06.2018
Collection Specialist
Pioneer Credit Recovery
08.2013 - 12.2017
High School Diploma -
Letchworth High School
05.2001 -