Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Granger

Manteca

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, adept at problem-solving and enhancing operational efficiency. Excelled in roles requiring critical thinking and a friendly, positive attitude, significantly improving team collaboration and customer satisfaction. Skilled in computer applications and maintaining high-quality standards under pressure, consistently meeting tight deadlines.

Overview

11
11
years of professional experience

Work History

Jam Clear

Amazon
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained electronic photo eyes to optimize operational efficiency.
  • Resolved conveyor blockages to maintain productivity.

Inbound Problem Solver

Amazon
06.2024 - Current
  • Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Assessed and resolved shipment issues through the application of multiple computer programs for efficient workflows.
  • Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
  • Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
  • Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Enhanced customer experience by actively listening to concerns and empathizing with their situations.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.

Sortation Associate

Amazon
05.2020 - 10.2022
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Excelled in a dynamic and high-paced warehouse setting.
  • Prepared shipments by efficiently processing orders and ensuring compliance with quality expectations.
  • Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Strengthened communication among team members, ensuring clear understanding of daily goals and responsibilities.
  • Proved successful working within tight deadlines and a fast-paced environment.

Manager

Manteca Sportsman's Inc
12.2017 - 12.2018
  • Oversaw facility operations for opening and closing procedures.
  • Ensured high-quality service for clients.
  • Provided guidance to promote adherence to firearm safety standards.
  • Applied procedures to ensure cleanliness and operational safety of office facilities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Trucking Assistant

AJL Agricultural Services
09.2013 - 12.2016
  • Executed efficient trailer loading and unloading processes.
  • Streamlined logistics tracking to enhance operational accuracy.
  • Performed verification during the order processing phase to ensure accuracy.
  • Conducted thorough inspections before, during, and after trips.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.

Quality Assurance Technician

Yara North America
04.2016 - 10.2016
  • Coordinated facility start-up routines and ensured proper shutdown.
  • Conducted thorough inspection checks.
  • Managed logistics for sending and receiving orders.
  • Implemented preventive measures to ensure optimal performance of machinery.
  • Delivered exceptional customer service to enhance client satisfaction.
  • Maintained focus and delivered results while navigating stressful environments.
  • Assisted team members with troubleshooting quality-related issues.
  • Reviewed specifications to confirm alignment with quality benchmarks.
  • Recommended adjustments to procedures for enhancing quality.
  • Compiled comprehensive reports on quality metrics to communicate findings to management.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.

Education

In Process - Front End Engineer

San Joaquin Delta College
Stockton, CA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Calm under pressure

Timeline

Jam Clear

Amazon
06.2024 - Current

Inbound Problem Solver

Amazon
06.2024 - Current

Sortation Associate

Amazon
05.2020 - 10.2022

Manager

Manteca Sportsman's Inc
12.2017 - 12.2018

Quality Assurance Technician

Yara North America
04.2016 - 10.2016

Trucking Assistant

AJL Agricultural Services
09.2013 - 12.2016

In Process - Front End Engineer

San Joaquin Delta College

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Jessica Granger