Jessica Grannis
Springfield,VA
Summary
Driven, adaptable individual with knack for fostering client relationships and team collaboration. Deep understanding of sales strategies and market analysis combined with proficiency in CRM tools and data-driven decision-making. Committed to driving revenue growth and achieving impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director of Sales and Catering
Hilton Springfield
03.2023 - Current
- Developed comprehensive sales plans for achieving annual targets and driving business growth.
- Attended trade shows, conferences, and networking events to expand company visibility within the industry.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Oversaw key account management, building lasting relationships with clients to secure repeat business.
- Oversee SMERF, Corporate, and Government Markets with event services and room blocks.
- Make pricing strategy recommendations to Revenue Manager on weekly call; establish group rate parameters; monitor
turndowns and group selling strategies. - Negotiate and create contracts for all Corporate, Government, SMERF accounts. Experience with FedRooms, RFP season, DOD Preferred Commercial Lodging/SAMS, CARPS and business cases for corporate
- Increased Catering Revenue over 40% year over year.
- Collaborated on new Menu's and Marketing Strategies within the department
Operations Manager
Better Health
06.2021 - 09.2022
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Created scripts to assist agents during customer calls, leading to higher efficiency with faster response and call time.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Restructured the department adding a Quality Assurance to to increase customer satisfaction.
Director of Operations
ATA Travel Services
06.2017 - 01.2021
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Front Office Manager
Pelican Grand Beach Resort
02.2016 - 05.2018
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Oversaw the recruitment, hiring, training, and performance evaluation of program staff members.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with department managers to maintain smooth communication and coordination, ensuring seamless daily operations.
Front Office Supervisor
Sawgrass Grand
05.2015 - 02.2016
- Ensured proper customer service standards were met.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations during property renovations.
- Implemented policies and procedures related to the front office operations.
- Analyzed financial data to ensure maximum profitability for the hotel.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Education
Career Advancement Program Emphasis in Sales &
GF Hotels & Resorts
05-2024
Certificate in Hospitality & Tourism Managemen
Florida Atlantic University
07-2018
Skills
- Competitor analysis
- Time management
- Team leadership
- Operations management
- Staff development
- Budgeting and forecasting
- Profitability optimization
Certification
- Student & Youth Travel Association (SYTA) 2023 - Present
Supplier Membership - Transportation Association of Greater Springfield (TAGS) 2023 - Present
Member: 2023-Present - Mt. Vernon/Springfield Chamber of Commerce 2023 - Present
Member: 2023-Present - American Hotel & Lodging Association (AHLA) 2023 - Present
Member
Timeline
Assistant Director of Sales and Catering
Hilton Springfield
03.2023 - Current
Operations Manager
Better Health
06.2021 - 09.2022
Director of Operations
ATA Travel Services
06.2017 - 01.2021
Front Office Manager
Pelican Grand Beach Resort
02.2016 - 05.2018
Front Office Supervisor
Sawgrass Grand
05.2015 - 02.2016
Career Advancement Program Emphasis in Sales &
GF Hotels & Resorts
Certificate in Hospitality & Tourism Managemen
Florida Atlantic University
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