Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jessica Grant

Monroe,NY

Summary

Proven leader with a track record of driving sales growth and enhancing client satisfaction at TD Bank and Union State Bank. Excels in staff management and conflict resolution, demonstrating a superior work ethic and a positive attitude that motivates teams. Achieved significant improvements in staff productivity through effective coaching and mentoring.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Manager

TD Bank
Suffern, USA
06.2009 - Current
  • Company Overview: formerly Commerce Bank
  • Partner with branch manager to achieve overall sales and service goals by overseeing daily operations, delivering excellent customer service, building new client relationships, and assisting branch colleagues with employee performance goals
  • Positively coaches' staff to perform and meet sales goals
  • Identify financial needs of clients and present all appropriate options for, small business and commercial loans, mortgages, and home equity lines of credit
  • Participate in branch functions and community activities to build bank image and external business
  • Formerly Commerce Bank

Customer Service Representative

TD Bank
Stony Point, USA
12.2006 - 06.2009
  • Company Overview: formerly Commerce Bank
  • Opened new customer accounts and maintained excellent rapport with clients
  • Demonstrated flexibility by working at various bank locations to meet staffing levels and bank performance goals
  • Formerly Commerce Bank

Head Teller

Union State Bank
Orangeburg, USA
01.2005 - 11.2006
  • Resolved complex and elevated customer service issues while achieving a high level of client satisfaction
  • Handled a variety of banking transactions quickly and efficiently
  • Recognized by management and peers for accuracy and ability to multi-task
  • Supervised multiple tellers and delegated job responsibilities
  • Increased staff productivity and morale by coaching and mentoring tellers on a variety of job functions

Senior Teller

Union State Bank
Orangeburg, USA
01.2004 - 01.2006
  • Acknowledged by management as a team player and willing to go the extra mile in providing quality service to internal and external customers

Education

Continuing Education -

Rockland Community College
Suffern, NY
01.2011

Skills

  • Strong superior work ethic
  • A strong leadership model
  • Positive attitude to motivate others
  • Flexibility and readiness to accept change and embrace new ideas
  • Task delegation
  • Sales monitoring
  • Staff management
  • Conflict resolution

Certification

  • Notary Public
  • NMLS

Accomplishments

  • North Region Next S.T.E.P ASM (2024)
  • Early Talent Leadership Program (2023)

Timeline

Assistant Manager

TD Bank
06.2009 - Current

Customer Service Representative

TD Bank
12.2006 - 06.2009

Head Teller

Union State Bank
01.2005 - 11.2006

Senior Teller

Union State Bank
01.2004 - 01.2006

Continuing Education -

Rockland Community College

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Jessica Grant