Jessica Graves
Las Vegas,NV
Summary
Adaptable Quality Manager with 16 years background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies, maintaining accurate records and strong relationship building.
Overview
10
10
years of professional experience
Work History
Quality Manager
AccuSource HR
01.2014 - Current
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Improved client satisfaction rates by delivering timely and accurate background screening results.
- Coordinated with global vendors and partners to obtain required documents for international background checks, maintaining accurate and timely results.
- Managed high-volume caseloads effectively by remaining organized, focused, and adaptable under pressure in a fast-paced work environment.
- Assisted clients in understanding complex background check results, addressing concerns and answering questions as needed.
- Reviewed and analyzed detailed records.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Collaborated with team members to identify best practices in background screening procedures, resulting in a more effective process.
- Performed quality assurance reviews of completed background checks to verify accuracy while identifying areas for improvement in future screenings.
- Reduced turnaround time for report completion with consistent attention to detail and prioritization of tasks.
- Acted as a subject matter expert within the team by sharing knowledge, providing guidance, and mentoring junior analysts in best practices for background screening procedures.
- Developed strong working relationships with colleagues and external partners, fostering a positive team environment for achieving objectives efficiently.
- Created and delivered HR training sessions to staff, managers and executives.
Skills
- Internal Auditing
- Quality Management Systems
- Compliance Monitoring
- Document Management
- Quality Training
- Customer Satisfaction
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Account Management
- Client Relations
- Strategic Planning
- Relationship Building
Timeline
Quality Manager
AccuSource HR
01.2014 - Current
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