Jessica Graves
Texas City,TX
Summary
Proven multitasker and collaborative team player, I enhanced student learning at Heights Elementary School by implementing individualized education plans and adapting instructional methods. My background in financial accuracy and customer service, alongside strong verbal communication and IEP compliance skills, significantly contributed to operational excellence and improved learning environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Special Education Paraprofessional
Heights Elementary School
06.2021 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery to all 12 students.
Supervisor/Assistant Bookkeeper
Kroger's Grocery
04.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- I also do the bookkeeping. This includes balancing the registers, making sure the safe balances out for the day,
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
- Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
- Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.
- Handled day-to-day accounting processes to drive financial accuracy.
Bank Teller
BBVA Compass Bank
05.2006 - 03.2011
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Cross-sold credit cards, loans and other bank products.
Education
High School Diploma -
Texas City High School
Texas City06-2001
Skills
- IEP compliance
- Collaboration with teachers
- Verbal and written communication
- Teaching and instruction
- Social and group settings
- IEP implementation
Timeline
Special Education Paraprofessional
Heights Elementary School
06.2021 - Current
Supervisor/Assistant Bookkeeper
Kroger's Grocery
04.2015 - Current
Bank Teller
BBVA Compass Bank
05.2006 - 03.2011
High School Diploma -
Texas City High School
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