Jessica Graves
South Charleston,WV
Summary
Administrative Services Manager with extensive experience at the Office of the Chief Medical Examiner, specializing in database management and strategic planning. Led a successful transition of the case management system, resulting in a 90% reduction in outstanding files. Skilled in fostering multi-agency collaboration and implementing change management strategies to enhance operational efficiency and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ASMII-Administrative Services Manager
Office of the Chief Medical Examiner
Charleston, West Virginia
10.2024 - Current
- Manage the daily operations of the OCME Administrative Services Section, encompassing the sections: Case Management, Fatality and Mortality Review, Personnel and Customer Service, and Information Technology.
- Direct, manage, and develop the transition of the case management system from an end-of-life system to an updated, customized system, also encompassing case archives.
- Manage monthly analysis, workflow planning, and investigations for the sections.
- Promote training within the sections and for supervisors to promote smooth, intersectional functions.
- Perform audits to update section compliance, and quality reviews.
- Direct, manage, and assist in the development of the transition of the County Medical Examiner database from an end-of-life system to an updated, customized system.
- Schedule and implement operating systems that include UAT, and training for all of the OCME.
- Maintain a working relationship with all prosecutors and law enforcement agencies to facilitate case management and trial schedules.
- Serve as the point of contact for all compliance, archive, and record release and retention-related issues.
Case Management Specialist Section Supervisor
Office of the Chief Medical Examiner
Charleston, West Virginia
02.2019 - 10.2024
- (CDC Foundation transferred to State Employee)
- Manage the Case Management Section, staffing, and team development.
- Perform QA/QC audits to ensure cases are closed at a high level of accuracy.
- Direct, manage, and develop the transition of the case management system from an end-of-life system to an updated, customized system, also encompassing case archives.
- Manage monthly analysis, workflow planning, and investigations for the section.
- Decreased the outstanding/pending file percentage by over 90%.
- Developed and implemented the subpoena tracking SOP, and legal calendar prioritization system.
- Promoted a working relationship with all prosecutors and law enforcement agencies to facilitate case management and trial schedules.
Veteran-Health Information Exchange Coordinator
Ellumen, Inc.
Huntington, West Virginia
06.2017 - 02.2019
- Led the VLER/VHIE VISN 5 team to an authorization increase of 200% in FY 18.
- Trained clinicians and staff on accessing health information exchange via Joint Legacy Viewer (JLV) and Vista Web.
- Responsible for program implementation and development for the VISN 5 Network.
- Coordinated communications between stakeholders and departments for project updates.
- Assisted in evaluating program effectiveness through feedback collection and analysis.
- Reviewed existing processes regularly for opportunities for improvement in order to optimize efficiency across operations.
Rural Health Community Coordinator
Information Innovators, Inc.
Huntington, West Virginia
11.2015 - 06.2017
- Established workflows to enhance program access for Veterans.
- Processed and completed 10-485s through the Veterans Preference Authorization Portal.
- Provided training and briefings at New Hire Orientation for local VAMC duty stations.
- Developed communication strategies to promote organizational initiatives effectively.
- Researched community needs to inform program development and improvement.
Care Team Coordinator
Gentiva Health Services
Huntington, West Virginia
01.2014 - 11.2015
- Managed schedules for high-risk patient care, including patients with multiple co-morbidities, or risk for readmission.
- Evaluated clinical care, contract utilization, and patient needs to place supply orders.
- Coordinated patient care plans with healthcare providers and families.
- Communicated effectively with multidisciplinary teams to ensure comprehensive care.
- Developed and implemented strategies to ensure all care team members had the necessary resources to accomplish their duties.
Education
Master of Public Administration - Emergency Management
Tulane University
New Orleans, LouisianaBachelor of Arts - Psychology
Marshall University
Huntington, West VirginiaAssociates Degree - Social Science
Miami University
Oxford, OhioSkills
- Database management
- Program implementation
- Strategic planning
- Multi-agency collaboration
- Problem solving
- Process development
- Change management
Affiliations And Training
- NAGARA Training, Government Records Management, Completed Certificate
- Medicolegal Death Investigation: Course 719, Completed Certificate
- ASTHO/Johns Hopkins Contact Tracing Training for Operation Support, Completed Certificate
- Privacy and HIPAA Training via DoD/DoJ TSA
Certification
● NAGARA Training, Government Records Management, Completed Certificate
● Medicolegal Death Investigation: Course 719, Completed Certificate
● ASTHO/Johns Hopkins Contact Tracing Training for Operation Support, Completed Certificate
● Privacy and HIPAA Training via DoD/DoJ TSA
References
References available upon request.
Timeline
ASMII-Administrative Services Manager
Office of the Chief Medical Examiner
10.2024 - Current
Case Management Specialist Section Supervisor
Office of the Chief Medical Examiner
02.2019 - 10.2024
Veteran-Health Information Exchange Coordinator
Ellumen, Inc.
06.2017 - 02.2019
Rural Health Community Coordinator
Information Innovators, Inc.
11.2015 - 06.2017
Care Team Coordinator
Gentiva Health Services
01.2014 - 11.2015
Master of Public Administration - Emergency Management
Tulane University
Bachelor of Arts - Psychology
Marshall University
Associates Degree - Social Science
Miami University
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